Staff software Work, Jobs in Oxford, Eng (with Salaries)

IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Full stack Software Developer
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Full-time
- Computer Science
- University
- JavaScript
12d
IT Support Officer
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Windows
- Communication skills
IT Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Temporary
- Customer service
- Windows
- University
- Annual leave
Systems Software Engineer
Airbus Operations Limited —Brize Norton
- Full-time
- Microsoft Access
- SQL
- Software development
- Free parking
- Employee assistance programme
Service Desk Technician
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
7d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Weekend Receptionist/Welcome Host
Waylands Automotive —Oxford
- £8,261.50 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Bioinformatician
University of Oxford —Oxford
- £49,119 - £63,489 a year
- Full-time
- University
- Scripting
- Organisational skills
6d
Administrator
Oxford Brookes University —Headington
- £28,778 - £31,236 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
10d
Regional End User Technical Support Engineer
NHS Blood and Transplant —Oxford
- £32,073 - £39,043 a year
- Weekend availability
- Windows
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
5d
Casual Registration Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £16.35 - £17.85 an hour
- Travel
- Annual leave
- Employee discount
Principal Software Engineer - Python
Procode Technology Limited —Oxford
- £65,000 a year
- Hybrid work
- Azure
- AWS
- APIs
- Annual leave
- Employee assistance programme
Software Engineering Team Leader
Procode Technology Limited —Oxford
- £60,000 a year
- Hybrid work
- Leadership
- Python
- Annual leave
- Employee assistance programme
4d
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
18h
Administrator (ITS & ASA)
Oxford Brookes University —Headington
- £28,778 - £31,236 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Teaching
10d
Part-Time Accounts Assistant / Credit Controller
Castle Media Ltd —Peasemore
- £13 - £15 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
4d
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
14d

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IT Service Desk Analyst

Oxford Health NHS Foundation Trust -
Oxford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Continuous improvement

Full job description

We are seeking a customer-focused and proactive IT Service Desk Analyst to join our IT team. Acting as the primary point of contact for IT support, you will provide first-line technical assistance to users across the organisation, ensuring a high-quality and efficient service is delivered in line with agreed Service Level Agreements (SLAs).

This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer service, and working in a fast-paced support environment.
Key Responsibilities

Act as the main point of contact for all IT Service Desk enquiries, incidents, and service requests.

Provide first-line technical support for desktops, laptops, mobile devices, peripherals, applications, and IT systems.

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs.

Log, manage, and prioritise incidents and service requests using the IT service management system.

Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution.

Keep users informed of progress and resolutions, delivering excellent customer service throughout.

Maintain accurate records of incidents, requests, and solutions.

Contribute to continuous improvement initiatives and knowledge base documentation.

Provide first-line IT and telecommunications support as part of the IT Service Desk team, delivering excellent customer service and technical assistance to users across the organisation. Act as a primary point of contact for IT-related queries, troubleshooting and resolving a wide range of issues remotely using support tools where possible. Monitor and manage service desk requests, maintain accurate records within the call logging system, support user account administration, and ensure incidents and service requests are handled efficiently and escalated appropriately when required.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Apply Now

Refine Your Search

staff software jobs in oxford, eng

IT Service Desk Analyst

Full stack Software Developer

IT Support Officer

IT Officer

Systems Software Engineer

Service Desk Technician

IT Support Manager

Weekend Receptionist/Welcome Host

Bioinformatician

Administrator

Regional End User Technical Support Engineer

Casual Registration Officer

Principal Software Engineer - Python

Software Engineering Team Leader

Data Centre Technician , Data Center Operations

First Line IT Support

Data Center Technician , Operations, IT, & Support Engineering

Administrator (ITS & ASA)

Part-Time Accounts Assistant / Credit Controller

Senior IT Support Technician

I want to receive the latest job alerts for staff software in oxford, eng

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