Business development executive Work, Jobs in Oxfordshire (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
14d
Business Development Manager
Seloxium Limited —Oxford
- Full-time
- Hybrid work
- Sales
- Business development
- Presentation skills
- Annual leave
Quick apply
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £24,850 - £25,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Commercial Account Handler
Howden Group Holdings —Oxford
- Full-time
- Hybrid work
- Employee discount
Commercial Account Executive
Howden Group Holdings —Oxford
- Full-time
- Hybrid work
- Employee discount
Associate Director/Director Business Development
Genomics —Oxford
- Full-time
- Hybrid work
- Business
- Annual leave
Sales Development Executive
Southern Communications Group —Sutton Courtenay
- £28,000 - £32,000 a year
- Full-time
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Business Development Manager - Europe
Oxford Royale - Head Office Vacancies —Oxford
- Full-time
- Sales
- English
- Presentation skills
Quick apply
Strategic Accounts Manager – Project Nova
Jonas Software —Wallingford
- Full-time
- Sales
- English
- AI
Business Development Manager - LATAM
Oxford Royale - Head Office Vacancies —Oxford
- Full-time
- Spanish
- Sales
- English
Quick apply
Account Executive - Expansion & Renewals
Kinetic Software —Milton Keynes
- Hybrid work
- CRM software
- Salesforce
- Business development
- Employee assistance programme
- Employee discount
6d
Service Delivery Executive
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Solution Engineer - UK
Neural Concept —Oxford
- Full-time
- Hybrid work
- CAD
- Engineering
- English
- Flexible schedule
Global Account Manager
Halliburton —Abingdon
- Full-time
- Sales
- Engineering
- Business
Customer Success Executive
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- No degree
- Communication skills
Sales Executive
Churchill Retirement PLC —Thame
- Sales
- IT
- Employee assistance programme
- Sick pay
B2B Marketing Executive (Fixed-term Contract)
System C —Oxford
- Communication skills
Paid Search and Display Marketing Executive
Taylor and Francis —Abingdon
- £38,260 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
Regional Sales Manager - APAC
SPX —Wappenham
- £102,000 - £200,000 a year
- Sales
- Engineering
- Master's degree
- Annual leave
Quick apply
7d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
14 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

business development executive jobs in oxfordshire

Service Business Operations Manager

Business Development Manager

Business Centre Executive

Commercial Account Handler

Commercial Account Executive

Associate Director/Director Business Development

Sales Development Executive

Business Development Manager - Europe

Strategic Accounts Manager – Project Nova

Business Development Manager - LATAM

Account Executive - Expansion & Renewals

Service Delivery Executive

Senior Commercial Executive

Solution Engineer - UK

Global Account Manager

Customer Success Executive

Sales Executive

B2B Marketing Executive (Fixed-term Contract)

Paid Search and Display Marketing Executive

Regional Sales Manager - APAC

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