Boynton Cars Ltd has been trading since 2002 providing are liable, professional, honest courteous service 24 hour a day. Our offices are located in the heart of Surrey, which means transport links to our office are simple by public transport on the bus or train. Our staff meet a large number of base passengers that may be visiting from overseas and we want these potential clients to use us for every trip whilst they are in London.The current fleet consists of only executive type vehicles primarilyMercedes Benz and hence the standard of drivers is higher than many mini cab firms you may be familiar with, the drivers all use PDA devices for job details and navigation.
We are looking for team players that are enthusiastic and hard working as this industry demanding and requires you to be able to handle pressure.Whilst we believe previous experience would be advantageous it is not essential as long as you are committed and willing to learn. An excellent telephone manner is an essential requirement of this position. Your English language must be clear and concise, so people understand you at all times.You will be expected to answer calls even when telephonists are present.
You will need to plan driver work schedules in advance and as the day or night continues you may have to change your schedules completely. You will have the responsibility of monitoring and dispatching jobs from the computer system for which full training is provided even if you have previous experience. You will also be managing driver documentation and completing any updates that are required. You will be required to reply to all emails in a timely fashion and follow strict protocol and how this is to be done. You will be required to always be fair and honest and not confrontational. A key component of our organisation is To keep our drivers and passengers safe this is key for our expansion as a organisation people want to work for and use.
You will be expected to keep informed about any new policy changes that effect the private hire industry so that you can be a key player within our organisation.
Good communication skillsPositive & Enthusiastic PersonalityComputer literatePolite Individual & Respectful towards otherPunctual with Excellent Time ManagementConsistent dedication & determinationTeam PlayerClean & Professional.
Responsibilities and Duties
Manage Drivers & Documenntation
Take Calls and make bookings
Answer emails for bookings and general queries
Manage customers and their expectations
Help build current client base through positive and timely interaction
Creating a pleasant and positive environment for all to work in
Qualifications and Skills
Previous experience is advantageous as the learning curve may be steep for someone new to the industry but not essential for the right candidate,
to be able to manage high pressured environment as busy periods are normally in short burst and may be intense at certain times. Calm and happy natured personality will strive in such a role. A good planner will enjoy the role as a constant need to change bookings can often occur.
Job Type: Full-time
Qualifications and Skills
Previous experience preferred & computer skills,
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: £100.00-£150.00 per day
Work Location: In person
