The provision of an efficient and caring service to the patients of the Practice.
DUTIES – GENERAL RECEPTION
Working Hours - Monday to Friday 1.00 pm to 6.00 pm 25 hours per week
· To maintain strict confidentiality at all times.
· To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.
· To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.
· To ensure that enquiries from patients are efficiently and courteously handled.
· To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.
· To receive and route patients and visitors on their arrival.
· Answer general enquiries, explain surgery procedures, make new and routine appointments.
· File and extract records and any documents relating to these.
· Implement actions as defined by the doctors and nurses in relation to Test Results.
· Receive and record requests for home visits.
· Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.
· Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.
· Tidy reception area and check cleanliness of patients’ toilet.
· Attend staff meetings and Away Days as requested.
· Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.
· Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.
· Photocopy documents as and when required.
· Shred confidential documents as and when required.
· Issue computerised prescriptions.
· Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.
· Maintain the items in the spills bucket.
· Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.
DUTIES – SENIOR RECEPTIONIST
· Manage reception team – co-ordinate and create agendas for regular reception & GP/Reception meetings
· Liaise with clinical, admin staff and management – cascade information, protocols, procedures etc to reception team
· Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics
· Log reception sickness and overtime in reception diary
· Manage reception email and support admin staff managing safeguarding email
· Train and induct new team members
· Regularly meet with Operations Manager – discuss issues, information, staff support
· Carry out any other duties as mutually agreed between employer and employee.
Job Types: Part-time, Permanent
Pay: £13.13 per hour
Experience:
- Supervisory: 2 years (required)
Work Location: In person
