Director of process improvement Work, Jobs in Penn, Bkm (with Salaries)

Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
6d
Senior Director, Head of Global Logistics
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Business
11d
Director I, Process/Specialty Eng
Fluor Limited - HQ —Farnborough
- Engineering
6d
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
9d
Delivery Director of Workforce Planning and Resourcing
HUC —Welwyn Garden City
- £95,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Director of Service
ADP —Staines-upon-Thames
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Sr Director, Professional Services
NetApp —Windsor
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Contracts
- Gym membership
- Life insurance
Quick apply
Senior Director People Partner, EMEA
Cytiva —Amersham
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
1d
Senior Bid Manager
M Group —Beaconsfield
- Hybrid work
- Microsoft Word
- Research
- Continuous improvement
- Annual leave
- Employee assistance programme
Logistics Manager
Equans —High Wycombe
- Continuous improvement
- Annual leave
- Employee assistance programme
Quality Improvement Lead / Manager
Leonardo UK Ltd —Reading
- £60,000 - £88,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Business
- Flexible schedule
- Referral programme
Group Operations Director
Redsquid Communications —Borehamwood
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Director, Proposal Management - Early Development Services
Labcorp —Slough
- Full-time
- Remote
- Supervising experience
- Bachelor's degree
- Continuous improvement
14d
Sr Director Business System, Global
Johnson Controls —Sunbury
- £156,000 - £235,000 a year
- Full-time
- Engineering
- Master's degree
- Continuous improvement
Senior Director, Market Strategy and Development
Thermo Fisher Scientific —Hemel Hempstead
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
15h
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- £145,000 a year
- Full-time
- Management
- English
- Master's degree
Quick apply
Regional Transport Manager
Kpwaste —St Albans
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Continuous improvement
- Work from home
Quick apply
17h
Finance Director
Stream —London
- £150,000 - £175,000 a year
- Hybrid work
- Leadership
- Annual leave
Quick apply
12d

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director of process improvement jobs near penn, bkm

Director of Customer Engagement and Operations, EMEA

IPCI -
High Wycombe

Quick apply

Job details

6 days ago

Qualifications

Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Change management
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Operational strategy development
Change leadership
Customer support
Multidisciplinary collaboration
Leadership
Operations leadership experience
Stakeholder management

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region.

This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network.

The role will be leading a multi discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams.

If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands-on execution, we'd love to hear from you.

About the Role

As Director of Customer Engagement & Operations, EMEA, you will own the end-to-end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey.

You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international level.

Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation.

What You'll Be Responsible for

Customer & Franchisee Engagement
Operational Leadership
Customer Support & Service Delivery
Service Deployment & Change Management
Stakeholder Leadership

About You

You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations.

You'll bring:

Significant leadership experience in customer operations, service delivery or customer engagement
Experience working within franchise or multi-site operating environments
A proven ability to influence senior stakeholders, including executive leadership teams and boards
Strong commercial awareness combined with operational excellence
Experience leading customer support functions and service delivery teams
A track record of driving continuous improvement, automation and operational efficiency
Excellent analytical skills with the ability to turn data into actionable insights
Outstanding communication, relationship-building and stakeholder management skills
The ability to operate confidently across multiple countries, cultures and functions
A hands-on leadership style with the ability to balance strategy and execution

Why Join Us?

This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation.

You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of process improvement jobs in penn, bkm

Director of Customer Engagement and Operations, EMEA

Senior Director, Head of Global Logistics

Director I, Process/Specialty Eng

Deputy Director of Customer Success (maternity cover)

Delivery Director of Workforce Planning and Resourcing

Senior Director, Information Technology EMEA

Director of Service

Sr Director, Professional Services

Director of People Operations

Senior Director People Partner, EMEA

Senior Bid Manager

Logistics Manager

Quality Improvement Lead / Manager

Group Operations Director

Director, Proposal Management - Early Development Services

Sr Director Business System, Global

Senior Director, Market Strategy and Development

Senior Vice President, Regional Operations

Regional Transport Manager

Finance Director

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