Sourcing manager Work, Jobs in Pennsylvania, Dev (with Salaries)

Customer Care Manager
Kier Group —Exeter
- Part-time
- Continuous improvement
- Flexible schedule
4d
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Senior Business Development Manager
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Design Team Leader
Kier Group —Exeter
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Foot Anstey LLP —Exeter
- Full-time
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Business Development Manager
Foot Anstey LLP —Exeter
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10d
Technical Sales Representative
AviaPool - Aviation Tool Pooling, LLC —Exeter
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2d
HR Manager
Eaton —South Molton
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Technical Delivery Manager - Software & Data Engineering (FTC)
Foot Anstey LLP —Exeter
- Full-time
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12d
Plant Engineer
Howmet Aerospace —Exeter
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Customer Care Manager

Kier Group -
Exeter

Apply Now

Job details

Permanent | Part-time | Full-time
4 days ago

Benefits

Company pension
Private medical insurance
Flexible schedule
Car scheme

Qualifications

Report generation
Client engagement
Stakeholder liaison
Complaint handling
Continuous improvement
Management reporting

Full job description

Meet the recruiter

Liv Staples

Benefits

Life assurance

Private medical insurance

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Green car scheme

Customer Care Manager

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We're looking for a Customer Care Manager to join our South West Water team based in Exeter.

Location: Exeter – Hawthorne House - some working from home available
Hours: 39.5 hours per week - some flexibility on start and end times available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

We are seeking a Customer Care Manager to lead customer service delivery across our South West Water contract. You will manage a team of Customer Liaison Officers, drive customer satisfaction, oversee complaints and escalations, develop strong client relationships and support continuous improvement initiatives. This is an excellent opportunity for a customer-focused leader who can influence stakeholders, analyse performance data and champion service excellence across the business.

What will you be responsible for?

As a Customer Care Manager, you'll be working within the South West Water team, supporting them in delivering excellent customer service across the contract. Your day to day will include:

Leading the delivery of excellent customer service and managing a team of Customer Liaison Officers
Handling customer complaints, compliments and escalations, ensuring timely resolution
Building strong relationships with clients, partners, and operational teams
Monitoring customer performance, satisfaction, and service delivery metrics
Producing reports and insights to support service improvements and representing the business at client meetings

What are we looking for?

This role of Customer Care Manager is great for you if:

You have strong customer service and stakeholder management skills with demonstrable experience leading and developing teams
You possess excellent communication and relationship-building abilities
You can manage complaints and resolve complex customer issues with strong organisational and problem-solving skills
You're confident analysing data and producing performance reports
You have a continuous improvement mindset with the ability to influence and engage operational teams and partners

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.

Customer Care Manager.docx

Location: Exeter
Vacancy ID: 12128
Background check: None
Closing date: 11 Sep 2026
Contract type: Permanent
Working hours: Full Time
Flexible working: Yes

Flexible working could include part time, job share, condensed hours, or flexible start/end times.

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sourcing manager jobs in pennsylvania, dev

Customer Care Manager

Senior Innovation Manager - (Internal Applicants Only)

Talent Acquisition and Organisational Development Partner

Senior Business Development Manager

CATEGORY MANAGER / SENIOR CATEGORY MANAGER

Design Team Leader

Senior Bids Manager

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HR Manager

Technical Delivery Manager - Software & Data Engineering (FTC)

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Liv Staples

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Customer Care Manager

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