Customer service representative Work, Jobs in Perranporth, Con (with Salaries)

Customer Service Advisor
Sykes Holiday Cottages —Pool
- £24,784.50 a year
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
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Customer Service Advisor
GLL —Truro
- £13.45 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Customer Service Advisor
Wernick Hire —St. Austell
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
FMG Repair Services —Redruth
- £28,000 - £30,000 a year
- Customer service
- Annual leave
- Employee discount
Quick apply
11d
Customer Care Advisor
Park Holidays UK —Truro
- £26,436.80 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
11d
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Shell Forecourts —Hayle
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
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ESS Compass —Newquay
- £12.76 an hour
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Customer Service Advisor

Sykes Holiday Cottages -
Pool

Quick apply

Job details

Full-time
£24,784.50 a year
7 days ago

Benefits

Company pension
Company events

Qualifications

Customer service
IT
Communication skills
Time management

Full job description

️ Come Work With Us At Cornish Cottage Holidays ️

Salary: £24,784.50 per annum
- ️ Working Pattern: 37.5 hours, Monday to Saturday.
Location: Rock, Wadebridge

About the Role:

As a Customer Service Advisor, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.

Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.

Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.

What You’ll Do

➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with Account Managers and Property Services teams to resolve customer issues.
➡️ Participate in the out-of-hours on-call rota when required.
➡️ Visit local properties when needed to support customer or operational requirements.
➡️ Share feedback and best practices to improve customer experience and operational efficiency.
➡️ Follow company policies, procedures and compliance requirements.
➡️ Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
➡️ Support additional business activities and projects as required.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

✅ Previous experience in a customer service or similar customer-facing role
✅ Strong conflict resolution and objection-handling skills
✅ Confident using systems and IT platforms
✅ Positive, professional and approachable communication style
✅ Excellent written and verbal communication skills
✅ Strong attention to detail and accuracy
✅ Able to think quickly and solve problems effectively
✅ Well organised with good time management skills
✅ Resilient, with the ability to stay motivated during busy periods
✅ Comfortable working to performance targets and open to feedback and coaching

Bonus Points For

Experience in working with Digital Contact Channels
Experience in working within the travel sector
Commercial acumen

Who Are Cornish Cottage Holidays?

Founded over 50 years ago, Cornish Cottage Holidays began with a simple mission: to provide fabulous self-catering accommodation to those looking to enjoy everything stunning Cornwall has to offer.

Today, we proudly market and manage hundreds of unique properties, ranging from coastal cottages to cosy rural lodges and elegant farmhouses. Dotted throughout the Cornish countryside, there are holiday homes for all party sizes.

As part of Sykes Holiday Cottages and the wider Forge Holiday Group, we specialise in delivering lasting holiday memories with a positive social and environmental impact.

Why You’ll Love Working With Us

At Cornish Cottage Holidays & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!

Quick apply

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