Senior design manager Work, Jobs in Peterborough, Cam (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
9d
Senior Manager - Product Operations (12 month FTC)
Compare the Market —Peterborough
- Analysis skills
- Product management
- AI
Quick apply
Senior Compliance Manager
Ooni —Park
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Assistant Project Manager - Peterborough
Princebuild —Peterborough
- Full-time
- Microsoft Office
- Bachelor's degree
- First Aid Certification
Senior Project Manager
MWHTreatment —Peterborough
- Customer service
- Team management
- Construction experience
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Senior Buyer - SPA
JN Bentley —Peterborough
- Full-time
Quick apply
2d
Senior Property Manager
Savills —Peterborough
- Full-time
- Annual leave
Senior Design Manager
Balfour Beatty —Peterborough
- Hybrid work
- Writing skills
- Microsoft Office
- Continuous improvement
- Annual leave
Senior Project Manager - @One Alliance
JN Bentley —Peterborough
- Full-time
- Customer service
- Team management
- Construction experience
Quick apply
9d
Senior Technical Manager
MWHTreatment —Peterborough
- Team management
Senior Project Manager
Mace —Peterborough
- Full-time
- Hybrid work
- Contracts
- Agile
- Construction experience
Category Manager
Ooni —Park
- Presentation skills
- Analytics
- Annual leave
- Employee assistance programme
Senior HR Advisor
Compare the Market —Peterborough
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Regional Power Solutions Procurement Manager
Caterpillar —Peterborough
- From £88,251 a year
- Full-time
- Up to 50% travel
- Engineering
- English
- Annual leave
Global Talent Acquisition, Lead Specialist
Faerch Group —Ely
- Data analysis skills
- English
- Recruiting
Quick apply
3d
Business Manager
Caterpillar —Peterborough
- £66,000 - £75,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Referral programme
Marketing Communications Officer
Meridian Trust —Huntingdon
- £32,061 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Senior Planner
Skanska —Peterborough
- Civil engineering
- Engineering
- Contracts
- Bereavement leave
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply

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senior design manager jobs near peterborough, cam

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
9 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior design manager jobs in peterborough, cam

Head of Customer Service

Senior Manager - Product Operations (12 month FTC)

Senior Compliance Manager

Assistant Project Manager - Peterborough

Senior Project Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Senior Buyer - SPA

Senior Property Manager