Senior support manager Work, Jobs in Peterborough Pe2 (with Salaries)

Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
5d
Head Of Virtual Schools
Peterborough City Council —Peterborough
- Hybrid work
- Management
- Budgeting
- Leadership
- Annual leave
- Employee discount
11d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Senior Delivery Operations Manager
Compare the Market —Peterborough
- Hybrid work
- Travel
- Agile
- AI
Quick apply
Senior HR Advisor
Compare the Market —Peterborough
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
4d
Senior Commercial Manager
Howden Group Holdings —Peterborough
- Full-time
- Hybrid work
- Analysis skills
- Budgeting
- Negotiation
Senior Business Development Manager
Potter and Moore Innovations Ltd —Peterborough
- Full-time
- Heavy lifting
- Sales
- Customer service
- Employee assistance programme
Quick apply
6d
Production Manager
AMFresh —Peterborough
- Monday to Friday
- Continuous improvement
- Recruiting
- Communication skills
- Employee discount
Quick apply
Labour Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Peterborough
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
17h
Senior Project Manager
Skanska —Peterborough
- Construction experience
- Training & development
- Leadership
- Bereavement leave
Service Manager, Governance
Cross Keys Homes —Peterborough
- £69,061 - £72,696 a year
- Full-time
- Management
- Writing skills
- Project management
Deputy Manager
Nene Valley Day Nursery Limited —Peterborough
- £29,000 - £36,000 a year
- Full-time
- Childcare
- Supervising experience
- Experience working with children
Quick apply
12d
Counter Fraud and Investigations Manager
Anglian Water Services Ltd —Huntingdon
- £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
10h
Client Relationship Manager
TC-Group —Peterborough
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Cluster Manager
Bleckmann Solutions UK Ltd —Corby
- £95,000 - £105,000 a year
- Full-time
- Continuous improvement
- Training & development
Quick apply
Senior Project Manager
Turner & Townsend —Peterborough
- Full-time
- Engineering
- Business development
- Team management
Quick apply
Senior Project Manager
Huntingdonshire District Council —Huntingdon
- £49,641 - £55,624 a year
- Full-time
- Hybrid work
- Team management
- No degree
- Budgeting
- Flexitime
Delivery Assurance Manager
Mace —Peterborough
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Quality control
4h
Senior Quantity Surveyor (Subcontract manager)
M Group —Saint Ives
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme

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senior support manager jobs near peterborough pe2

Head of Operational Excellence & Business Transformation

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Permanent | Full-time
£80,000 - £120,000 a year
5 days ago

Benefits

Free parking
On-site parking

Qualifications

Dashboard visualisation
Operations management
Stakeholder liaison
Business analysis
Lean
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Operational strategy development
Change leadership
Scalability
Management reporting
HubSpot

Full job description

Head of Operational Excellence & Business Transformation

Location: Peterborough, Cambridgeshire)
Salary: £80,000 - £120,000 + Performance Bonus
Contract: Full-Time, Permanent

About Trade Mastermind

Trade Mastermind is one of the UK's fastest-growing business education and coaching organisations, helping ambitious trade business owners scale their companies through world-class training, mentoring, events, and business growth programmes.

As our business continues to expand, we are seeking an exceptional Head of Operational Excellence & Business Transformation to lead the development of scalable systems, processes, and operational frameworks that will support our next phase of growth.

This is a rare opportunity for an experienced transformation leader to influence every area of the organisation and play a pivotal role in building a best-in-class operating environment.

The Role

We are looking for a highly analytical and commercially minded leader who thrives on creating clarity, efficiency, and operational excellence.

As Head of Operational Excellence & Business Transformation, you will be responsible for evaluating, redesigning, documenting, and continuously improving business processes across all departments. You will work closely with senior leadership to ensure the business is built on scalable, measurable, and repeatable systems that support sustainable growth.

This role is focused on designing and optimising how the business operates, rather than managing day-to-day departmental activity.

Key ResponsibilitiesOperational Strategy & Business Improvement

Lead organisation-wide operational excellence initiatives.
Analyse end-to-end business processes and identify opportunities for improvement.
Design scalable operating models capable of supporting continued growth.
Challenge existing ways of working and drive continuous improvement.
Develop a culture of operational accountability and efficiency.

Process Mapping & Documentation

Document and standardise business-critical processes across all departments.
Create end-to-end process maps and workflow documentation.
Establish and maintain company-wide Standard Operating Procedures (SOPs).
Develop frameworks that ensure consistency and operational excellence.

Performance & KPI Management

Design and implement key performance indicators across departments.
Build operational dashboards and reporting frameworks.
Monitor performance trends and identify opportunities for optimisation.
Provide regular insight and recommendations to the Executive Team.

Automation & Systems Optimisation

Identify opportunities to automate manual processes.
Partner with internal and external stakeholders to improve systems and technology.
Drive CRM and workflow optimisation, including HubSpot where appropriate.
Improve operational efficiency through technology and process innovation.

Business Transformation

Lead strategic improvement projects from concept through implementation.
Support organisational change initiatives and ensure successful adoption.
Deliver measurable improvements in productivity, scalability, customer experience, and operational performance.

Areas of Impact

You will have responsibility for reviewing and improving processes across the entire organisation, including:

Marketing
Sales
Customer Success
Training & Education
Events
Finance
Credit Control
Recruitment
Human Resources
Procurement
IT & Systems
Design & Creative
Websites & Digital Platforms
Reporting & Business Intelligence
Leadership Operations

About You

You are naturally curious, highly organised, and passionate about building high-performing businesses through process excellence.

You enjoy identifying inefficiencies, simplifying complexity, and implementing scalable solutions that enable organisations to grow effectively.

Essential Experience

Significant experience in Operational Excellence, Business Transformation, Continuous Improvement, or Process Improvement.
Proven track record of improving business performance through systems and process redesign.
Experience mapping complex operational workflows and implementing scalable solutions.
Strong analytical and problem-solving capabilities.
Ability to influence stakeholders at all levels of the organisation.
Experience developing KPI frameworks and performance reporting systems.
Strong project and change management skills.

Desirable Experience

Lean, Six Sigma, Business Process Management (BPM), or Continuous Improvement qualifications.
Experience implementing or optimising CRM platforms, particularly HubSpot.
Experience within a high-growth or founder-led business environment.
Knowledge of automation platforms and workflow technologies.
Experience developing SOP frameworks and organisational knowledge bases.

Ideal Background

Candidates may currently hold roles such as:

Head of Operational Excellence
Operational Excellence Director
Business Transformation Manager
Head of Business Improvement
Continuous Improvement Manager
Process Excellence Lead
Business Process Manager
Transformation Director

What Success Looks Like

Within your first 12 months, you will have:

Established a documented operational framework across all key business functions.
Introduced measurable KPIs and reporting structures.
Improved business efficiency through process optimisation and automation.
Developed scalable SOPs and process governance standards.
Increased operational visibility through dashboards and performance metrics.
Embedded a culture of continuous improvement throughout the organisation.

Why Join Trade Mastermind?

Join a fast-growing and ambitious organisation with a clear vision.
Work directly with senior leadership and influence strategic decision-making.
Create a lasting impact across the entire business.
Drive meaningful transformation and operational excellence.
Be part of a high-performance culture focused on growth, innovation, and results.

If you are passionate about building scalable businesses, improving operational performance, and creating systems that enable growth, we'd love to hear from you.

Apply today to become Trade Mastermind's Head of Operational Excellence & Business Transformation.

Pay: £80,000.00-£120,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior support manager jobs in peterborough pe2

Head of Operational Excellence & Business Transformation

Head Of Virtual Schools

Employee Relations Manager, Employee Experience & Relations UK&IE

Senior Delivery Operations Manager

Senior HR Advisor

Operations Manager

Senior Commercial Manager

Senior Business Development Manager

Production Manager

Labour Relations Manager, Employee Experience & Relations UK&IE

Senior Project Manager

Service Manager, Governance

Deputy Manager

Counter Fraud and Investigations Manager

Client Relationship Manager

Cluster Manager

Senior Project Manager

Senior Project Manager

Delivery Assurance Manager

Senior Quantity Surveyor (Subcontract manager)

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