Client advisor Work, Jobs in Pinner, Gtl (with Salaries)

Customer Success Co-ordinator
Mears Group —Hammersmith
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Welfare Benefits Advisor
OWL GUARDIAN SERVICES LTD —Aylesbury
- From £23,438 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Annual leave
Quick apply
21h
Client Advisor
eight luxuries ltd —London
- £100 - £200 a day
- Part-time
- Spanish
- Sales
- Customer service
- Store discount
- Profit sharing
Quick apply
19h
Customer Service Advisor
Chime Housing —Watford
- £30,386 a year
- Full-time
- Customer service
- Front desk
- Communication skills
- Annual leave
12d
Sales Advisor
Takumi Marketing —New Southgate
- £500 - £700 a week
- Full-time
- Sales
- No experience needed
- In-person
- Employee stock ownership plan
Quick apply
PSG Program Senior Director
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Profit sharing
- Annual leave
Vice President, Global Bid Management
NTT Global Data Centers —London
- £250,000 - £375,000 a year
- Full-time
- Remote
- AI
- Business
- Leadership
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
14d
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
People Compliance Advisor
M Group —Stevenage
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
- Employee assistance programme
Mortgage Advisor
The Mortgage Experts —Stevenage
- £60,000 - £100,000 a year
- Remote
Quick apply
Client Partner (New Business) – Banking & Financial Markets
CGI —London
- Full-time
- Sales
- Negotiation
Quick apply
Trainee Financial Advisor
Humboldt Financial —London
- £37,500 - £45,000 a year
- Full-time
- Bachelor's degree
- Financial services
- In-person
- Work from home
Quick apply
8d
Educational RecruitmentConsultant /Student Advisor
Crystal&Co —Harrow on the Hill
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
5d
Mobility Advisor
Crown Worldwide Group —Ruislip
- £40,000 a year
- Full-time
- In-person
- Communication skills
- Office experience
- Free parking
- Store discount
Quick apply
Customer Service Advisor
M-Page Hiredonline —Burnham
- £31,500 - £38,500 a year
- Customer service
- Free parking
1h
Sales advisor
Abbas organisation —London
- £30,000.00 - £80,476.11 a year
- Full-time
- Sales
- Customer service
- Driving
- Employee stock ownership plan
Quick apply

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Customer Success Co-ordinator

Mears Group -
Hammersmith

Apply Now

Job details

Permanent
Up to £37,686.25 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

CRM software
Customer service
Microsoft Office

Full job description

Annual salary: up to £37,686.25

REQ0037945

Contract Type:

Permanent

Business Area:

Customer Success

Location:

Hammersmith and Fulham – London

Annual salary: up to £37,686.25

Customer Success Co-ordinator

Location: Hammersmith & Fulham, London

Contract: Permanent, Full Time, 42.5 hours per week, Monday to Friday 8am to 5pm

Salary: £37,686.25 per annum plus Mears standard benefits

We are looking for a Customer Success Co-ordinator to join our team, playing a key role in delivering excellent customer outcomes across the contract. This is a customer focused role where you will act as a champion for customer insight, social value and engagement, ensuring contractual commitments and performance standards are consistently met.

Working closely with operational teams, clients and external stakeholders, you will manage customer feedback, coordinate engagement activities and support continuous improvement. You will be a visible advocate for the customer voice, helping to shape service delivery and promote positive outcomes for residents and communities.

Mears Group is a leading provider of housing services to the public and private sectors, working in partnership with local authorities, housing associations and other clients. We are committed to making a positive difference to the communities we serve, delivering services that improve lives while providing a supportive and inclusive working environment for our colleagues.

About the Role:

As Customer Success Co-ordinator, you will be responsible for managing customer insight, engagement and social value activity across the contract, ensuring customer KPIs are achieved and embedded within day-to-day operations.
Manage all customer feedback and insight, including complaint resolution, in line with Group policy and approach
Accurately use business and client systems to log, update and process information in a timely manner
Act as the contract champion for customer and social value activity
Coordinate and deliver social value initiatives across the contract
Manage actions arising from customer insight to deliver contractual KPIs
Represent the customer at contract senior management team meetings and client core group meetings
Conduct contract reviews to ensure KPIs, compliance and continuous improvement requirements are met
Manage customer engagement through resident forums and Your Voice activity
Embed the Group Red Thread approach across the contract
Manage internal communications, promoting positive stories and outcomes
Deliver MAPD training across the contract
Build and maintain strong relationships with clients, local communities, governing bodies and third parties
Support local bid and mobilisation activity when required
Deliver Group Customer induction to colleagues across the contract
Support the retention and achievement of accreditations and awards when required
Ensure all customer related policies, processes and procedures are fully embedded and adhered to
Attend Customer Success team meetings and forums

Key Criteria:

Customer service background
Experience working in a service led environment
Strong customer focus
Experience using CRM systems and Microsoft Office
Ability to analyse customer data and identify trends
Experience working across departments
Experience partnering with clients
Social housing experience is desirable

Benefits:

Family friendly policy to include enhanced maternity/paternity leave and much more.
Generous Pension Scheme
Sick Pay
Refer a friend scheme (total award £1000)
Share saver scheme
Eye test vouchers
Employee Assistance Programme (Access to Free counselling service)
Wellbeing service (Access to trained mental health & wellbeing advisors)
Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

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