Customer service representative Work, Jobs in Pirbright (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
7d
Customer Service Field Representative
Resolvecall —Guildford
- £26,689.78 - £37,769.78 a year
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
KhoshiGlobal —Bracknell
- Full-time
- Customer service
- No experience needed
- Accounting
- Flexitime
- Flexible schedule
Quick apply
18h
Care Home Customer Support Assistant
Bupa —West Byfleet
- £27,590 - £35,163 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Front desk
- Employee discount
- Gym membership
Quick apply
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Senior Customer Service Advisor
Barclays —Woking
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
6h
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Guildford
- £27,001 a year
- Full-time
- Computer literacy
- Data entry
- Office experience
- Employee discount
- Flexible schedule
Quick apply
Customer Service
Aristar Financial Consulting —Guildford
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- ERP systems
- Continuous improvement
- Communication skills
Customer Support Specialist
Clarion Housing Group —Morden
- £35,199 - £40,856 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
1d
Evening Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Services Associate
UPS —London
- Full-time
1d
Customer Service Representative
Maya Growth Group —Slough
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
1d
Client Service Delivery specialist - Group Risk & Healthcare
Aon Corporation —Farnborough
- Full-time
- Hybrid work
- Presentation skills
- Work from home
Customer Service Representative
Enovis —Guildford
- Full-time
Customer Service Assistant
Royal Casino Slots —High Wycombe
- £12.71 - £13.21 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Sales and Customer Service Representative
Angel Marketing Ltd —Windsor
- Weekend availability
- Customer service
- No experience needed
- Driving
- Free parking
- Flexible schedule
Quick apply
2d
Customer Representative - Basingstoke
Nationwide Building Society —Basingstoke
- From £26,500 a year
- Part-time
- Banking
6d

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Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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