Customer experience specialist Work, Jobs in Plymouth, Eng (with Salaries)

Customer Service Advisor
CMO SUPERSTORES LTD —Plymouth
- £13.39 - £13.40 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Employee assistance programme
Quick apply
11d
Retail Promotions Assistant
Placement Professionals —Plymouth
- £600 a week
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
9d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Plymouth
- Temporary
- Customer service
Rehabilitation Specialist
Nuffield Health —Plymouth
- Up to £27,985.32 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Project Delivery Co-ordinator
National Grid Electricity Distribution —Plymouth
- £45,492 a year
- Travel
- IT
- Free parking
- Annual leave
Quick apply
10d
Sales Advisor
SSG Training and Consultancy Ltd —Plymouth
- £25,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Trainee Driller
Connect Talent Group —Plymouth
- £31,000 a year
- Full-time
- Bachelor's degree
- Construction experience
- In-person
Quick apply
6d
Part-time Retail & Workshop Assistant
Start Point Spearfishing —Plymouth
- £13 - £14 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
- Paid training
Quick apply
1d
Hire & Sales Coordinator
GAP Group —Plymouth
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Stores Operative
Mitie —Torpoint
- £24,852.65 a year
- Full-time
- English
- Microsoft Office
- Travel
Trainee Customer Service Representative (CSR)
The Pollard Group —Plymouth
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Marketing Specialist
AMETEK, Inc. —Plymouth
- Full-time
- CRM software
- Microsoft Office
- Project management
Digital Marketing Assistant (Graphic Design)
Lockabox —Kingsbridge
- From £28,000 a year
- Full-time
- Social media management
- No degree
- Organisational skills
Quick apply
3d
Quality Assurance Specialist
Mars —Plymouth
- Full-time
- English
- Master's degree
- Bachelor's degree
Freelance Disabled Students' Allowance (DSA) Needs Assessor
Access2Learn —Plymouth
- Hybrid work
- Travel
- IT
- Communication skills
Quick apply
9d
Trainee Negotiator
Connells Group —Plymouth
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
8d
Trainee Lettings Negotiator
Connells Group —Plymouth
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
8d
Assistant Management Accountant
University Hospitals Plymouth NHS Trust —Plymouth
- £32,073 - £39,043 a year
- Full-time
- Accounting
- Organisational skills
- Communication skills
8d
Field Technician - Water Industry
Ancala Water Services —Plymouth
- £28,985 - £32,889 a year
- Monday to Friday
- Maintenance
- IT
- Communication skills
- Annual leave
- Flexible schedule
Vehicle Health Check Specialist - Mercedes-Benz of Truro
City West Country Ltd —Plymouth
- Up to £40,500 a year
- Call to connect
- Sales
- Customer service
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d

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customer experience specialist jobs near plymouth, eng

Customer Service Advisor

CMO SUPERSTORES LTD
Plymouth

Quick apply

Job details

Full-time
£13.39 - £13.40 an hour
11 days ago

Benefits

Cycle to work scheme
Company events
Employee assistance programme
On-site parking

Qualifications

Customer service
Computer literacy
English

Full job description

Contract Type: Permanent
Location: Plymouth
Salary: £13.40 per hour

Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated, organised and experienced Customer Service Advisors to join our team based at our head office in Plymouth.

The position of the Customer Service Advisor involves handling routine and specialist after-sales enquiries in a friendly and supportive manner. Your presence will be vital to our business as you provide support and assistance to our valued customers. Your main responsibility is to provide the highest level of customer service through various channels such as online chat, phone, or email. This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals. In addition to communication with customers, you will also collaborate with suppliers and other departments to address customer concerns.

We are looking for someone who has experience in a similar office-based customer service role. As a successful candidate, you'll be an excellent communicator with a friendly telephone manner and a high standard of written and spoken English. We are also seeking a team player with a positive attitude, who embraces challenges with a can-do mindset. Someone with the ability to multi-task effectively with great attention to detail and always willing to go the extra mile.

Responsibilities

Act as first point of contact for the company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
Liaising with suppliers, as required, to work through customer issues
Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
Escalate customer issues to the Team Manager or Senior Advisor
Ensure work is completed within SLA's
Maintain and follow up on ongoing issues
Follow all processes accurately
Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
Entering accurate notes into a database, including dates for follow up calls
Develop and retain product knowledge by attending supplier training events
Work collaboratively by sharing ideas, knowledge and resources
Undertake any further relevant research, development or training as required
As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants - CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind

Requirements

Good telephone manner
Friendly and tactful personality
Experience of similar customer service role
Computer literate with a high standard of written and spoken English
Ability to absorb new information quickly
Problem solving skills
Ability to work to targets
Team player with a ‘can do' approach
Communicates effectively with others
Trustworthy and reliable time keeper

Benefits

Monthly team bonus based on target earnings
Extra day off every fortnight
Employee Assistance Programme
Cycle to work scheme
Medicash
On-site parking
Company events
Competitive holiday allowance

Quick apply

Refine Your Search

customer experience specialist jobs in plymouth, eng

Customer Service Advisor

Retail Promotions Assistant

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Rehabilitation Specialist

Project Delivery Co-ordinator

Sales Advisor

Trainee Driller

Part-time Retail & Workshop Assistant

Hire & Sales Coordinator

Stores Operative

Trainee Customer Service Representative (CSR)

Marketing Specialist

Digital Marketing Assistant (Graphic Design)

Quality Assurance Specialist

Freelance Disabled Students' Allowance (DSA) Needs Assessor

Trainee Negotiator

Trainee Lettings Negotiator

Assistant Management Accountant

Field Technician - Water Industry

Vehicle Health Check Specialist - Mercedes-Benz of Truro

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