Support advisor Work, Jobs in Pontarddulais, Swa (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Llanelli
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Tesco Travel Money Advisor
Travelex —Carmarthenshire
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Occupational Health Advisor
Optima Health —Swansea
- Up to £45,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
HR Advisor
Tredz Bikes —Swansea
- £32,000 a year
- Full-time
- Hybrid work
- Human resources
- Data entry
- In-person
- Employee discount
- Sick pay
Quick apply
1d
Retail Assistant (Opticians)
Boots —Carmarthenshire
- Weekend availability
- Employee assistance programme
- Employee discount
11d
Customer Advisor
Admiral —Swansea
- £26,300 a year
- Communication skills
- Annual leave
3d
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Advisor - Full Time/Part Time
M&S Opticians —Llanelli
- Part-time
- Sales
- Customer service
- No experience needed
Quick apply
Jaguar Land Rover Service Advisor
Sinclair Group —Swansea
- Monday to Friday
- Annual leave
- Employee assistance programme
23h
SMART METER BOOKING ADVISOR - DOOR TO DOOR
Smart 3 Solutions Ltd —Swansea
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
2d
£26,500 basic as a PCP advisor.
HARCAM LTD —Swansea
- £26,500 - £30,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Bereavement leave
- Referral programme
Quick apply
2d
Estimator/Advisor
Days Motor Group —Swansea
- Full-time
- Communication skills
Senior Sales Negotiator
Connells Group —Llanelli
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- Mentoring
Quick apply
1d
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
9d
Sales Advisor
Specialist Risk Group —Swansea
- Full-time
- Communication skills
- Life insurance
- Sick pay
4d
Estate Agent
Connells Group —Swansea
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
1d
Trainee Mortgage Advisor
Connells Group —Swansea
- Full-time
- Customer service
- Organisational skills
- Financial services
- Employee discount
Quick apply
2d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

support advisor jobs in pontarddulais, swa

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Seller Support Advisor, Veeqo

HR Advisor

Retail Assistant (Opticians)

Customer Advisor

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Sales Advisor - Full Time/Part Time

Jaguar Land Rover Service Advisor

SMART METER BOOKING ADVISOR - DOOR TO DOOR

£26,500 basic as a PCP advisor.

Estimator/Advisor

Senior Sales Negotiator

Training Advisor – Childcare

Sales Advisor

Estate Agent

Trainee Mortgage Advisor

IT Customer Service Advisor

I want to receive the latest job alerts for support advisor in pontarddulais, swa

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