Incident manager Work, Jobs in Ponteland, Nbl (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Operations Manager - Night Time Economy, North East
T3 Security Limited —Newcastle upon Tyne
- Weekend availability
- Hybrid work
- Microsoft Word
- Team management
- Travel
Quick apply
6d
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Chief Steward (Level 3 Spectator Safety)
T3 Security Limited —Newcastle upon Tyne
- £17.01 an hour
- Part-time
- Customer service
- Supervising experience
- First Aid Certification
Quick apply
10d
Operations Manager
ABM —Cramlington
- Full-time
- Quality control
- Contracts
Deputy Manager
Riverside House Morpeth —Morpeth
- £13.75 - £15.00 an hour
- Part-time
- Team management
- In-person
- Training & development
Quick apply
Process Operator
EGGER Group —Hexham
- £17.06 an hour
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Free parking
Quick apply
11d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
Home Manager Residential and Dementia Care
Arlington Care Group —Consett
- From £50,000 a year
- Full-time
- Management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Security Officer
ABM UK —Cramlington
- £13.27 an hour
- Full-time
- Writing skills
- Communication skills
- Employee discount
Quick apply
Head of Health, Safety & Environment
Offshore Renewable Energy Catapult —Blyth
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
Quick apply
2d
Support Operational Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
Site Security Manager
Mitie —Newcastle upon Tyne
- Continuous improvement
- Computer skills
- Training & development
2d
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Prison Group Drug and Alcohol Lead - North East PGD Office
Ministry of Justice —Durham
- £50,001 - £63,139 a year
- Part-time
- Hybrid work
- Computer literacy
- Data analysis skills
- English
- Annual leave
11d
Security Officer
ASEL —Alnwick
- £14 an hour
- Full-time
- Front desk
- School
- Employee assistance programme
Security - Security Manager - SE1
Parkdean Resorts —Ashington
- £34,029 a year
- Customer service
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
9d
SHEQ & Compliance Advisor
Green Engineering —Newcastle upon Tyne
- £50,000 - £70,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
Quick apply

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Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
SQL querying
SQL
Continuous improvement
Ticket management systems
Technical support incident logging
Agile
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Help desk

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

incident manager jobs in ponteland, nbl

Incident Manager

Operations Manager

Operations Manager - Night Time Economy, North East

Venue Presentation Manager - Sunderland

Profit Protection Compliance Manager, Stadium of Light

Chief Steward (Level 3 Spectator Safety)

Operations Manager

Deputy Manager

Process Operator

Desktop Support Engineer - New Castle - Temp

Home Manager Residential and Dementia Care

Security Officer

Head of Health, Safety & Environment

Support Operational Specialist

Site Security Manager

Workplace Wellbeing Coordinator

Prison Group Drug and Alcohol Lead - North East PGD Office

Security Officer

Security - Security Manager - SE1

SHEQ & Compliance Advisor

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