Application support analyst Work, Jobs in Pool In Wharfedale, Wyk (with Salaries)

Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
Data and IT analyst
Alpha May Care First Limited —Wakefield
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
13d
Data Scientist
Link Scheme Ltd —Harrogate
- £39,000 - £49,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Data Quality Officer
Leeds Beckett University —Leeds
- £34,610 - £38,784 a year
- Data analysis skills
- University
13d
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Junior Data Analyst
Amey Ltd —Barnsley
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Quick apply
20h
Database Administrator
DLA Piper —Leeds
9d
Business Analyst
Yorkshire Building Society —Leeds
- £45,000 a year
- Analysis skills
- Bachelor's degree
- Agile
12d
Automation and Batch Scheduling Analyst (Mainframe)
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Scripting
- Work from home
- Employee discount
Junior Data Analyst Apprentice
QA Apprenticeships —Elland
- £18,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
13d
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
13d
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
13d
Solutions Analyst
TransUnion —Leeds
- Full-time
- Microsoft Word
- Software troubleshooting
- Software development
- Employee stock purchase plan
- Annual leave
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
Technical Product Analyst
AND Digital —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
Quick apply
3d
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
5d
Senior Business Analyst in Business Analysts
Bank of England —Leeds
- £49,360 - £55,530 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Product management
- Annual leave
- Flexible schedule
Systems Analyst
Hiscox —York
- Full-time
- Azure
- Databases
- Continuous improvement
Maintenance Assurance Data Analyst
Yorkshire Water —Bradford
- £36,966 - £46,166 a year
- Full-time
- Hybrid work
- Data analysis skills
- Machine learning
- AI
- Annual leave
- Flexible schedule

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Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Qualifications

Process improvement
Organisational skills
Root cause analysis
Analytics

Full job description

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.
If your answer is 'yes' then keep reading.
Please note this role is Leeds based and will require attendance on site 1-2 days per week.
Who we are.
From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do.
You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:
Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward
What you'll bring.
You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:
Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail
What can we offer you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

application support analyst jobs in pool in wharfedale, wyk

Root Cause Analyst

Data and IT analyst

Data Scientist

Data Quality Officer

Business Analyst

Service Desk Analyst

Junior Data Analyst

Database Administrator

Business Analyst

Automation and Batch Scheduling Analyst (Mainframe)

Junior Data Analyst Apprentice

Senior People Analyst

Salesforce Administrator

Solutions Analyst

Data Engineer Apprentice

Technical Product Analyst

Service Desk Analyst

Senior Business Analyst in Business Analysts

Systems Analyst

Maintenance Assurance Data Analyst

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