About GDAS
The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. As part of our service re-launch, we are recruiting for new roles across the service that align with the vision of the Gwent APB Substance Misuse Commissioning Team. We are seeking empathic and dedicated individuals with experiences from a range of sectors to join us in establishing an innovative drug and alcohol treatment service. We welcome people with experience of working not just in substance misuse - but in housing, mental health, primary care, secondary care, youth services, probation and other sectors that have transferable skills. We welcome individuals with their own lived experience of drug and alcohol use and/or mental health and from those who have supported others with lived experience.
GDAS Values
GDAS is delivered in consortium with 3 of Wales largest substance misuse providers; Kaleidoscope, Barod and G4S. The uniqueness of our shared experience is reflected in the following aims for the life of the new contract for the benefit of Gwent communities:
- To share our individual specialisms and best practice to enhance our integrated service delivery
- To commit to and drive innovation in order to ensure we are constantly improving our treatment offer
- To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems
- To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users to create a seamless whole system approach that focuses on improving health and wellbeing
- To recognise and respond to the movement of individuals across open access and criminal justice pathways by using our knowledge of both Gwent and national criminal justice strategic direction and priorities
Role Profile & Responsibilities
Role Purpose:
Provide a quality experience for service users accessing GDAS buildings/services by offering responsive and welcoming assistance
Support the smooth running of assigned base(s) by supporting logistics/operations and providing facility and office management duties.
Provide supervision and support to Peers running Groups and Harm Reduction initiatives
Coordinate Harm Reduction initiatives within the Lighthouse and promote them within Torfaen by building local connections.
Main Duties & Responsibilities:
Reception and First Point of Contact duties:
- Meet and greet service users attending GDAS buildings, providing a warm and welcoming environment.
- Assist in the handling and processing of all enquiries and referrals via the Single Point of Contact phone line and email address. This includes taking referrals, screening, completing and processing referral paperwork, and booking service users into Initial Assessment appointments or signposting through the pathway as required.
- Ensure that telephone calls from outside agencies, service users and internal staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
- Ensure reception duties are covered in periods of planned absence from the building.
- Deliver Needle Exchange and support in monitoring stock levels.
- Take prompt action in response to any drug alert bulletins that may be received from time to time.
Support in the operations and management of GDAS buildings and resources:
- Under the guidance of the Team Leader/Service Manager ensure that any issues identified with the building are reported and managed appropriately.
- Monitoring and order office stationery and medical supplies.
- Carry out building health and safety checks and risk assessments.
- Conduct buildings inductions for new starters.
- Monitor and co-ordinate key-holder resources and responsibilities.
- Ensure that the building is kept in good order.
- Support the service manager in maintaining systems for invoices.
- Maintain petty cash systems.
Harm Reduction Coordinator duties:
- Provide supervision and support to peers providing groups and harm reduction initiatives within the Lighthouse.
- Monitor and co-ordinate harm reduction events and clinics within the lighthouse such as Blood Bourne Virus testing clinics, Harm Reduction initial events, Wellbeing events and drop in sessions.
- Promote Needle Exchange and oversee the service and stock, ensuring that it runs smoothly and is well maintained.
General administrative / office duties
- Distribute incoming/outgoing mail as required.
- Attend and minute relevant meetings and forums as requested.
- Manage an effective filing and archiving system to ensure that all documents are kept in an orderly manner and undertake filing and archiving.
- Ensure that admin, record-keeping and communication within the project are maintained.
- Assist in the servicing and maintenance of office equipment (e.g. fax machine, photo-copier).
- Photocopying as required, collating, laminating and binding of report documents when necessary.
- Liaise with GDAS central team
- Oversee and maintain petty cash and its record keeping.
Data recording and reporting:
- Participate in service audits or and data collection.
- Oversee data entry on case management systems by keeping the Service Manager and Data quality manager abreast of data issues.
- Preparation, collation and entry of statistical data.
- Preparation of data and/or creation of data reports as required.
- Update case notes regarding appointments and messages.
Support for the Staff Teams:
- Book appointments for the community service team.
- Be responsible for appointment letters for the community service team.
- Support the community service team preparing new files.
- Support the community service team in managing their diaries.
- Co-ordinate room bookings for training and meetings as required.
Other:
- Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
- Communicate host organisation and GDAS vision and deliver upon mission, corporate strategy and business plans.
- Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
- Take up arrangements for support and participate in all relevant internal meetings.
- Undertake other reasonable duties as requested but which may not be specified within the job description.
- Supervise and support Peers offering groups and harm reduction initiatives within the Torfaen.
- Set up and oversee rota’s and events showcasing harm reduction and wellbeing at the Lighthouse, advertising by networking with local businesses and partnership organisations.
- Overseeing the smooth running of the needle exchange.
Job Type: Full-time
Pay: £24,479.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Work Location: In person
