Delivery manager Work, Jobs in Poyle, Eng (with Salaries)

Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
ABM —Harlington
- Full-time
- Team management
6d
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- PMP
- Team management
- Agile
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Organisational skills
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Contract Agile Delivery Manager
Codurance —London
- £550 - £600 a day
- Hybrid work
- Team management
- Mentoring
- Agile
Quick apply
5d
Senior Delivery Manager
Waracle —London
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Delivery Manager
The Football Foundation —London
- £40,000 - £46,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Annual leave
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Computer literacy
- Team management
- Budgeting
- Annual leave
- Employee discount
Quick apply
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Travel
- In-person
- Communication skills
Quick apply
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
13d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
9d
Delivery Manager
Hawk-Eye Innovations (HEI) —London
- £34,000 - £48,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
12d
Service Delivery Manager
CGI —Reading
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
8d
Delivery Manager
Trayport —London
- Full-time
- Master's degree
- Continuous improvement
- Agile
Service Delivery Manager
Ingeus —London
- £40,950 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Supervising experience
- Continuous improvement
Quick apply
2d
Senior Delivery Manager
IAG Loyalty —London
- Full-time
- Analysis skills
- Agile
- AI

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Service Delivery Manager

ABM UK -
London Heathrow Airport

Quick apply

Job details

Fixed term contract

Benefits

Cycle to work scheme
Employee discount

Qualifications

Operations management
Employee relations case handling
Computer literacy
Team management
Partnership building
Aviation passenger services
Communication skills
Operations leadership experience

Full job description

LOCATION: Heathrow

SHIFT PATTERN: Maternity Cover - Fixed term contract 6 months. Shift pattern 4 on 4 off

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ROLE OVERVIEW AND PURPOSE

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.

Main Duties & Responsibilities

Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).
Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.
Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care.
People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters.
Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur so the operation continuously improves.

Requirements

Effective Manager: You have proven experience managing teams in a fast-paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes.
Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team.
Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles.

Essential Requirements: You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported.

HEALTH & SAFETY RESPONSIBILITIES

Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures.
Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely.
Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near-misses are accurately reported to the Terminal Operations Manager.

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

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