Customer experience manager Work, Jobs in Poynton, Chs (with Salaries)

Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Store Manager
Toolstation —Stockport
- £34,998.30 a year
- Full-time
- Leadership
- Employee discount
Operations Manager
Amtri Veritas Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
New Product Development Manager
Tullis Russell Coaters Ltd —Macclesfield
- £42,000 - £46,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Presentation skills
- Free parking
- Flexitime
Quick apply
5d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
12d
Assistant Manager
Five Guys UK —Manchester
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Store Manager
Coffee#1 —Macclesfield
- £32,000 a year
- Full-time
- Management
- No experience needed
- Employee discount
Deputy Manager
Aldi —Offerton
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
3d
General Manager
Archive Bar —Cheadle
- £35,000 a year
- Full-time
- Hospitality
- Bar
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Waiter/Waitress - fixed term contract
Pizza Express —Poynton
- £9.00 - £17.21 an hour
- No experience needed
- Referral programme
Customer and Trading Manager - Nightshift
Sainsbury's —Cheadle
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Accounts Administrator
Venture Design & Sales —Stockport
- From £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Operations Manager (Customer Services)
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
3d
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
12d

I want to receive the latest job alerts for customer experience manager in poynton, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Team Manager

Premier Estates Ltd -
Macclesfield

Apply Now

Job details

Benefits

Annual leave
Company pension
Paid volunteer time
Referral programme

Qualifications

Customer service
Quality assurance

Full job description

Ref

21983

Location

Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT

Working pattern

Monday to Friday 0900 – 1730

Salary

Competitive

Closing date

17/07/2026

Description

CUSTOMER EXPERIENCE TEAM MANAGER

Premier • £Competitive • Office Based - Macclesfield

ROLE OVERVIEW

You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care.

This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard.

ROLE EXPECTATIONS

Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands-on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service.

WHAT SUCCESS LOOKS LIKE

Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably.
A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team.
The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways.
Stakeholders trust your insights and see measurable improvements from your initiatives and reporting.
Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement.
Data is accurate, visible and actionable, informing decisions at team, department and group levels.

HOW YOU'LL SPEND MOST OF YOUR TIME

Coaching, 1:1s and side-by-side support to build capability, confidence and consistency.
Workforce planning, scheduling and capacity management to meet SLAs across channels.
Monitoring real-time and weekly dashboards, acting quickly on trends and backlogs.
Handling priority escalations and complex queries, ensuring timely, empathetic resolutions.
Mapping processes, refining knowledge bases and implementing continuous improvements.
Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting.

WHO THIS ROLE IS FOR

You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving.
You are a hands-on coach who sets clear standards, gives great feedback and celebrates progress.
You are data-led, commercially aware and comfortable making decisions that balance service and efficiency.
You stay calm under pressure, communicate with empathy and adapt quickly to change.
You thrive in an office-based, collaborative environment and enjoy being close to your team and customers.

EXPERIENCE THAT HELPS

Standing up or scaling a multi-channel service operation (phone, email, portal, live chat).
Implementing or optimising telephony, CRM or ticketing platforms and related reporting.
Designing quality assurance frameworks, knowledge bases and training programmes.
Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes.
Experience within property management or another regulated, service-led environment.

WHAT WE OFFER

Competitive salary, aligned to experience
Annual salary review
25 days holiday + bank holidays
Birthday leave
Buy and sell annual leave (up to one week)
Westfield Health cash plan + Westfield Rewards perks platform
Fully funded learning and development
Support for professional qualifications including TPI, RICS and more
Company pension scheme
Car allowance for eligible roles
Employee referral scheme
Enhanced maternity and paternity pay (service-dependent)
Volunteer leave

ABOUT PREMIER

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.

We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.

If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

HOW WE HIRE

Initial conversation with our talent team
Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Apply Now

Refine Your Search

customer experience manager jobs in poynton, chs

Customer Experience Team Manager

Store Manager

Operations Manager

New Product Development Manager

Assistant General Manager-Experience & Innovation

Assistant Manager

Guest Experience, Marketing & Partnerships Manager

Customer Service Manager X2

Store Manager

Deputy Manager

Senior Manager - Customer Services Business Operations

General Manager

Waiter/Waitress - fixed term contract

Customer and Trading Manager - Nightshift

Accounts Administrator

Telesales Team Manager - Customer Loyalty

Screening Service Manager

Retail Sales Advisor - Manchester

Operations Manager (Customer Services)

Operations Manager

I want to receive the latest job alerts for customer experience manager in poynton, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected