Residence manager Work, Jobs in Putney, Gtl (with Salaries)

Manager, Loyalty Operations
Mandarin Oriental Hotel Group —London
- Full-time
- Hospitality
- Microsoft Excel
- Oracle
2d
Evening Room Attendant
Mandarin Oriental Hotel Group —London
- Part-time
- Hotel
- Travel
- Health & wellbeing programme
- Employee assistance programme
1d
Research Analyst, Customer & Market Insights
Mandarin Oriental Hotel Group —London
- Full-time
- Analysis skills
- IT
- AI
- Health & wellbeing programme
1d
Marketing Manager
Mandarin Oriental Hotel Group —London
- Temporary
- Hotel
- Health & wellbeing programme
- Employee assistance programme
3d
Residence Manager
Yugo —Kingston upon Thames
- £38,616 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Annual leave
10d
Community Manager
Riverstone Living - Fulham —London
- Up to £50,000 a year
- 8 hour shift
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Employee discount
Quick apply
13d
Assistant Residence Manager
Yugo —London
- £33,500 - £34,500 a year
- Weekend availability
- Sales
- Maintenance
- Communication skills
- Annual leave
5d
Screening Manager
The Royal Household —London
- From £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
9d
Screening Manager
Cross Departmental Opportunities —London
- £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Presentation skills
- Leadership
- Annual leave
- Employee discount
9d
Private Household Laundress & Wardrobe Specialist – UHNW
Snyder UK Investments Ltd —London
- £50,000 - £60,000 a year
- Weekend availability
- Management
- English
- In-person
Quick apply
8d
Lead Housekeeper
Cora Partners —London
- £65,000 a year
- Full-time
- English
- Travel
- In-person
Learning & Development Manager
COMO Metropolitan London —London
- Up to £49,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
9d
Reception Manager
The Guardsman Hotel —London
- £36,400 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
People Co-ordinator
Sutton Hotel Collection —London
- £34,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Gym membership
Senior Housekeeper Supervisor Jobs London | UHNW Private Household | £60,000 +
Surrey Housekeepers —London
- £60,000 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
9d
Back of House Manager
Mandarin Oriental Hyde Park —London
- Weekend availability
- Hotel
- Supervising experience
- Travel
- Health & wellbeing programme
- Employee assistance programme
12d
Live-In Residence Hall Administrator - Upperclass focus (0.5 FTE) - NYU London
New York University —London
- Part-time
- Computer literacy
- University
- Computer skills
Property Inventory Clerk
LANSHA LTD —London
- £26,500 - £30,000 a year
- Data entry
- In-person
- Communication skills
Quick apply
Spa Operations Manager
Mandarin Oriental Hyde Park —London
- Weekend availability
- Hotel
- Travel
- IT
- Health & wellbeing programme
- Employee assistance programme

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Manager, Loyalty Operations

Mandarin Oriental Hotel Group -
London

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

Mandarin
Hospitality
Microsoft Excel
Oracle
Profit & loss
Quality assurance
Accounting
Communication skills
Hotel experience

Full job description

Mandarin Oriental is looking for a Manager, Loyalty Operations to join our Customer Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental, London Corporate Offices, within the Customer Experience Department in London, the Manager, Loyalty Operations is responsible for responsible for leading operational delivery of the Fans of M.O. loyalty programme - ensuring flawless on-property fulfilment of member benefits, consistent hotel onboarding, and exceptional Collective experiences across the portfolio.

As Manager, Loyalty Operations, you will be responsible for the following duties:

Owning operational delivery of member benefits (breakfast, F&B credits, amenities, partner benefits) and maintaining SOPs to ensure consistent fulfilment across all properties
Leading the onboarding of new hotels into the Fans of M.O. programme, including operational readiness checklists, benefits mapping, systems access, pre-launch training and go-live support
Creating, maintaining and version-controlling all training materials and playbooks — including e-learning modules, quick reference guides, SOPs and manager toolkits — for property teams globally
Establishing and managing the Fans of M.O. Hotel Champions community through structured engagement cadences, forums, newsletters and training clinics, and using frontline feedback to drive continuous improvement
Supporting the design-to-delivery lifecycle for Collective experiences: operationalising concepts with hotels and partners, producing event runbooks, confirming resource and SLA requirements, and leading onsite and virtual readiness checks
Partnering with Quality and Regional Operations teams to embed Fans of M.O. standards into quality frameworks, audits and operational scorecards, and co-developing inspection criteria and remedial action plans
Managing the benefit reconciliation process and coordinating the year-end true-up with Finance, including data validation, cost ledger review and audit support
Acting as the primary liaison for properties on operational enquiries, escalations and onsite audits, and leading corrective action plans for repeated exceptions
Implementing and monitoring Ops SLAs across response times, fulfilment accuracy and dispute resolution, in alignment with Quality KPIs
Overseeing third-party fulfilment partners and event vendors to ensure contracted SLAs and brand standards are met
Producing monthly operational reporting for the Head, Fans of M.O., Finance and Quality teams, covering benefit cost variances, onboarding status, training completion, Collective experience outcomes and incident logs

As Manager, Loyalty Operations, we expect from you:

5+ years' hospitality operations experience, with a demonstrable background in loyalty programme delivery, hotel operations or a comparable field; 2+ years in a management role preferred
Proven experience onboarding hotels or managed/franchise properties and delivering scalable training programmes
Experience operationalising events or curated experiences, with strong familiarity with event runbooks and partner coordination
Experience working with Quality Assurance and Regional Operations teams to drive consistent service standards and remedial actions
Strong working knowledge of hotel P&L drivers and the accounting treatment of benefit costs, with experience supporting Finance on reconciliations and true-ups
Excellent stakeholder management skills across Hotels, Regional Ops, Quality, F&B, Finance and Legal
Exceptional written and verbal communication skills, including experience producing e-learning content and training materials
Proficiency in MS Excel and operational reporting; familiarity with PMS (Opera/Oracle or equivalent) and F&B POS systems
High standards of discretion and commitment to guest confidentiality

Our commitment to you:

Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?

Apply Now

Refine Your Search

residence manager jobs in putney, gtl

Manager, Loyalty Operations

Evening Room Attendant

Research Analyst, Customer & Market Insights

Marketing Manager

Residence Manager

Community Manager

Assistant Residence Manager

Screening Manager

Head of Education, Skills and Work - Non-Operational

Screening Manager

Private Household Laundress & Wardrobe Specialist – UHNW

Lead Housekeeper

Learning & Development Manager

Reception Manager

People Co-ordinator

Senior Housekeeper Supervisor Jobs London | UHNW Private Household | £60,000 +

Back of House Manager

Live-In Residence Hall Administrator - Upperclass focus (0.5 FTE) - NYU London

Property Inventory Clerk

Spa Operations Manager

I want to receive the latest job alerts for residence manager in putney, gtl

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