Customer service supervisor Work, Jobs in Rayleigh, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Assistant Charity Shop Manager - Eastwood Shop (2 days per week)
Essex & Herts Air Ambulance —Leigh-on-Sea
- £12.91 an hour
- Part-time
- Retail management
Curriculum Administrator Team Leader
MidKent College —Gillingham
- £28,625 - £33,063 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
Customer Service Supervisor
Wanstead Domestic Appliances —London
- £25,420 - £33,500 a year
- Full-time
- Supervising experience
- Organisational skills
- Computer skills
Quick apply
Assistant Store Manager
TNF —Braintree
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
12d
Bar Supervisor/Manager
Entice Club —Southend-on-Sea
- £12.81 - £15.00 an hour
- Part-time
- Bar
- Inventory control
- Sales
Quick apply
9d
Customer Service Supervisor
MKP LONDON LTD —Forest Gate
- £25,420 - £45,000 a year
- Full-time
- Spanish
- Data analysis skills
- English
Quick apply
6d
Product Team Leader
River Island —Basildon
- Part-time
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
10d
Supervisor
The White Company —Grays
- Mentoring
- Training & development
- Leadership
- Employee discount
Customer Service Team Leader
Paddy Power —Romford
- From £14.40 an hour
- Part-time
- Customer service
- Employee discount
- Sick pay
8d
Assistant Store Manager
Tapi —Maidstone
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Sales - Supervisor
New Look —Grays
- Part-time
- Customer service
- Training & development
- Communication skills
Supervisor/Manager Part-Time
Claire's —Braintree
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Shift Supervisor
Cobra Coffee —Maidstone
- Weekend availability
- Hospitality
- Customer service
- Training & development
- Employee discount
- Life insurance
Assistant Store Manager
Matalan —Maidstone
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —London
- Continuous improvement
- Leadership
Quick apply
Shift Supervisor
Starbucks Sittingbourne - High Street —Borough of Swale
- £12.00 - £13.20 an hour
- Part-time
- Maths
- Food service experience
- Cleaning
- Employee discount
Quick apply

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer service supervisor jobs in rayleigh, ess

Contact Centre Shift Manager (Part time)

Contact Centre Shift Manager (Full time)

Assistant Charity Shop Manager - Eastwood Shop (2 days per week)

Curriculum Administrator Team Leader

Customer Service Supervisor

Assistant Store Manager

Customer Service Supervisor

Bar Supervisor/Manager

Customer Service Supervisor

Product Team Leader

Assistant Store Manager

Supervisor

Customer Service Team Leader

Assistant Store Manager

Sales - Supervisor

Supervisor/Manager Part-Time

Shift Supervisor

Assistant Store Manager

Delivery Station Supervisor

Shift Supervisor

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