Application support specialist Work, Jobs in Reading, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Bank Reception Administrator
Spire Healthcare —Reading
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
1d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
- £22,450 - £25,650 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Reading
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Specialist Support Assistant (LSA)
Manor Green School —Maidenhead
- From £21,367 a year
- Part-time
- Experience working with individuals with disabilities
- Computer literacy
- Experience working with children
- Free parking
- Sick pay
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Employment Specialist
The Fedcap Group —Guildford
- £33,048 - £35,535 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Assistant Technician
University of Reading —Reading
- £24,685 a year
- Full-time
- Computer literacy
- Laboratory experience
- Warehouse experience
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Communications SPOC (Specific Point of Contact) - SIU (Sensitive Intelligence Unit) - SEROCU
Thames Valley Police —Reading
- £41,757 a year
- Part-time
- Travel
- Annual leave
11d
Intelligence Analyst - ROCTA (SEROCU)
Thames Valley Police —Reading
- £47,688 a year
- Part-time
- Analysis skills
- Travel
- Analytics
- Annual leave
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Intelligence Processor
Surrey Police —Woking
- £26,875 - £29,670 a year
- Full-time
- Computer literacy
- Data entry
- Typing
- Annual leave
- Employee discount
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Customer service
MAPPA Administrator (Part-Time) Thames Valley - South Central
HM Prison & Probation Service —Oxford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Basingstoke
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
7d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Junior Quality System Specialist
Loftware, Inc. —Reading
- £25,000 - £39,000 a year
- Hybrid work
- Engineering
- English
- Bachelor's degree
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support specialist jobs in reading, eng

Second Line Support

Bank Reception Administrator

Customer Service Desk Analyst

Systems & Database Administrator

Events & Digital Marketing Coordinator

Data Acquisition Specialist - External Data (Remote - UK)

Specialist Support Assistant (LSA)

Service Desk Analyst

Employment Specialist

Assistant Technician

Application Support Analyst

Communications SPOC (Specific Point of Contact) - SIU (Sensitive Intelligence Unit) - SEROCU

Intelligence Analyst - ROCTA (SEROCU)

Complaints & Resolution Manager

Intelligence Processor

Sales - Sales Advisor - UK

MAPPA Administrator (Part-Time) Thames Valley - South Central

Operational Support Officer

Data Centre Technician , Data Centre Operations

Junior Quality System Specialist

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