Customer insights Work, Jobs in Reading, Eng (with Salaries)

Scheduler
IQVIA —Reading
- Full-time
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Work from home
9d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
eCommerce Insights and Performance Excellence Lead
Kenvue —Reading
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
1d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Aftersales Excellence Coach (Southern England)
MSX International —Reading
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Advisor - Reporting & Business Analysis
Porsche Retail Group —Reading
- £35,000 a year
- Full-time
- Bar
- Sales
- SQL
- Free parking
- Employee assistance programme
Quick apply
Graduate Lead Generation Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £21,000 - £25,000 a year
- Microsoft Excel
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
System Support Administrator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
Breakthrough Traineeship - Theatre Operations Assistant - Henley on Thames
The Kenton Theatre —Henley on Thames
- £12.71 an hour
- Temporary
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
Quick apply
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
1d
Junior Lead Generation Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £21,000 - £25,000 a year
- Microsoft Excel
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Microsoft Excel
- Sales
- Travel
Logistics Business Analyst – 12-month FTC
Grundon —Beenham
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
8d
Account Executive
REL Field Marketing —Reading
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
- Annual leave
- Employee discount
2d
Commercial Finance Lead – Trading Insights & Customer Profitability
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee discount
Quick apply
Store Manager
Futon Company —Reading
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Business Support Administrator - FTC (18M)
Emcor —Theale
- Up to £28,550 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
4d
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Sales Performance Coach
SIXT UK —Slough
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply

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customer insights jobs near reading, eng

Scheduler

IQVIA -
Reading

Apply Now

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
Gym membership

Qualifications

Customer service
Communication skills
Time management

Full job description

Reading, United Kingdom | Full time | Home-based | R1557960

Scheduler – Patient Engagement Services
Remote (ideally located near to Reading, Berkshire but not essential)

About the Role:
We are seeking a dedicated Scheduler to join our team. The Scheduler will play a crucial role in managing patient onboarding and coordination within the Patient Support Programme (PSP) for our client. This position involves processing referrals, creating patient records within the CRM, conducting welcome calls, allocating patients to nurses, and handling telephone queries to ensure a seamless patient experience.

Key Responsibilities:

Referral Management: Receive and process patient referrals from healthcare professionals within one business day of receipt. Validate referral details and ensure compliance with programme requirements.
Patient Record Creation: Accurately create and maintain patient records within the CRM. Ensure all personal and clinical information is correctly documented.
Welcome Call: Conduct a welcome call within two business days of referral. Introduce the patient to the programme, explain the service, and confirm consent. Provide guidance on next steps and answer initial questions.
Allocation to Nurse: Assign patients to appropriate Nurse Advisors based on location and availability. Schedule initial appointments and confirm with both patient and nurse.
Telephone Query Handling: Act as the first point of contact for patient and healthcare professional queries. Resolve issues promptly or escalate to the relevant team member.
Compliance & Documentation: Adhere to data protection and confidentiality standards. Ensure all interactions are logged accurately in the system. Report all adverse events as per Client's requirements.

What Will You Bring?

Strong organisational and time-management skills.
Excellent communication skills (verbal and written).
Ability to work under pressure and meet deadlines.
Customer service orientation with empathy and professionalism.

Why Join Us?

A growth-focused environment that supports career development.
Annual paid holiday, opportunity to buy extra 5 days annual leave
Private healthcare (BUPA)
Flexible benefits including dental and wellbeing schemes, competitive pension scheme, Life Assurance, Group Income Protection, Personal Accident Insurance and more!
Online wellbeing support available 24 hours a day, 7 days a week, 365 days a year
Other benefits at corporate rates such as: gym memberships, access to 100s of restaurant/store discounts

Apply now to join our team and make a difference in patients' lives.

Please note: Sponsorship is not available for this opportunity.

#LI-DNI

#LI-CES

#LI-LK1

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

customer insights jobs in reading, eng

Scheduler

Director of Customer Operations and Engagement, EMEA

eCommerce Insights and Performance Excellence Lead

Assistant Customer Service Manager

Aftersales Excellence Coach (Southern England)

Advisor - Reporting & Business Analysis

Graduate Lead Generation Executive

System Support Administrator

Breakthrough Traineeship - Theatre Operations Assistant - Henley on Thames

Continuous Improvement & Innovation Specialist

Customer Success Manager

Junior Lead Generation Executive

Customer Account Support Specialist

Logistics Business Analyst – 12-month FTC

Account Executive

Commercial Finance Lead – Trading Insights & Customer Profitability

Store Manager

Business Support Administrator - FTC (18M)

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Sales Performance Coach

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