Executive experience lead Work, Jobs in Reading, Eng (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
9d
Executive Assistant to the CEO
QinetiQ —Farnborough
- Full-time
- Continuous improvement
- Employee discount
4d
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
12d
Senior GEO Executive
Select Car Leasing —Reading
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- AI
- Free parking
- Health & wellbeing programme
Quick apply
9d
MSP, Partner Account Manager - Recruitment
Egnyte —Reading
- £54,000 - £60,000 a year
- Full-time
- Remote
- Communication skills
- Employee assistance programme
- Gym membership
Sales & Events Executive
Stoke Park Ltd —Slough
- Up to £38,000 a year
- Full-time
- CRM software
- Hotel
- Business development
- Free parking
- Sick pay
Quick apply
1d
Professional Services Consultant (ICE)- 12 Month FTC
Clinisys —Woking
- Remote
- Customer service
- Bachelor's degree
- Travel
12d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Digital Marketing Executive
Sapphire Balconies LTD —Reading
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
- Free parking
- Work from home
Quick apply
Business Support Officer
UK Health Security Agency —Ashford
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
14d
Tele Sales Executive - Outbound calling (fulltime)
Imperial Polythene Products —Slough
- £20,000 - £50,000 a year
- Full-time
- English
- In-person
- Free parking
- Flexitime
Quick apply
6d
Finance Transformation Project Manager
ARO —Farnborough
- £60,000 - £80,000 a year
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
Quick apply
13d
Marketing Executive
UAB IT Services —Reading
- £34,000 a year
- Full-time
- Microsoft Powerpoint
- Social media management
- Data analysis skills
- Work from home
- Employee discount
Quick apply
2h
Front of House and Sales Manager
Corn Exchange Newbury —Newbury
- £30,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Employee discount
Quick apply
2h
Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Interim Director of Income and Engagement (10 Month Contract)
Phyllis Tuckwell Hospice —Farnham
- £75,000 - £78,000 a year
- Call to connect
- Hybrid work
- CRM software
- Customer service
- Hospice
- Annual leave
- Employee assistance programme
Quick apply
9d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme

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executive experience lead jobs near reading, eng

Customer Services Manager (Contact Centre)

Healthxchange -
Reading

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Job details

Permanent
£40,000 - £45,000 a year
9 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

executive experience lead jobs in reading, eng

Customer Services Manager (Contact Centre)

Executive Assistant to the CEO

Executive Experience Lead

Senior GEO Executive

MSP, Partner Account Manager - Recruitment

Sales & Events Executive

Professional Services Consultant (ICE)- 12 Month FTC

Service Business Operations Manager

Executive Director for Place

Digital Marketing Executive

Business Support Officer

Tele Sales Executive - Outbound calling (fulltime)

Finance Transformation Project Manager

Marketing Executive

Front of House and Sales Manager

Head of Operations (Property/Mortgages)

Deputy Chief People Officer

Interim Director of Income and Engagement (10 Month Contract)

Bespoke Relocation Manager

Head/Director TAM Transformation & Services, Airports

I want to receive the latest job alerts for executive experience lead in reading, eng

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