Location: Redditch
We're looking for a highly organised and customer-focused Contract Support Coordinator to join our team supporting a national facilities management contract.
This is a fast-paced role where you'll play a key part in coordinating suppliers, subcontractors and purchasing activities to ensure works are delivered efficiently, compliantly and within agreed service levels. You'll support operational teams by managing orders, quotations, supplier performance and system updates, helping to ensure outstanding service for both clients and customers.
If you enjoy working with people, managing multiple priorities and delivering high levels of accuracy, we'd love to hear from you.
As a Contract Support Coordinator, you will:
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Raise and manage purchase orders, ensuring the correct parts and services are sourced at the best value and delivered within required timescales.
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Prepare and submit quotations for client approval, ensuring accuracy and compliance with contractual requirements.
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Coordinate subcontractors and suppliers to support reactive maintenance and planned works delivery.
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Maintain accurate records across business systems, ensuring all orders, deliveries, costs and work orders are updated in a timely manner.
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Monitor order progress, supplier performance and delivery schedules, proactively resolving issues that may impact service delivery.
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Support the management of invoice queries and supplier disputes, helping to reduce aged debt and ensure timely payment processing.
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Work closely with Supply Chain and Operational teams to address issues early and improve overall service performance.
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Maintain supplier and subcontractor documentation, records and reporting information to ensure compliance and accuracy.
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Validate and quality-check large volumes of data and information, ensuring high standards of accuracy at all times.
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Produce reports and management information to support operational and commercial decision-making.
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Support departmental KPI and SLA performance through effective coordination, prioritisation and communication.
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Build strong relationships with colleagues, customers, suppliers and subcontractors, representing the business professionally at all times.
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Contribute to continuous improvement initiatives and support wider team objectives as required.
You'll be a proactive and organised individual with excellent communication skills and a strong focus on customer service.
You'll also have:
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Previous administrative experience within a busy operational environment.
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Strong Microsoft Office skills, including Excel, Word and PowerPoint.
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Excellent written and verbal communication skills.
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Strong analytical and problem-solving abilities.
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Excellent attention to detail and a commitment to accuracy.
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The ability to manage competing priorities and meet deadlines.
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Experience working with databases, business systems or specialist software.
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A collaborative approach, while also being confident working independently.
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Outstanding organisational and customer service skills.
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Experience within facilities management, procurement, supply chain, customer service or service coordination environments.
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Experience working with suppliers, subcontractors and purchase order processes.
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Knowledge of SLA and KPI-driven service delivery environments.
This is an excellent opportunity to be part of a team that plays a critical role in supporting service delivery across a national retail estate. You'll gain exposure to operations, procurement and supplier management, while developing valuable experience within a dynamic facilities management environment.
When you join us you will receive:
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Salary: upto £32,000 depending on experience
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4% bonus, subject to achievement of targets
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25 days annual leave + Bank Holidays.
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Group personal pension scheme of matched contributions between 5% and 6%
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Life Assurance
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Funded Training Sponsorship Scheme
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Discounts, vouchers, and financial aid programs
If you're organised, customer-focused and thrive in a fast-moving environment where no two days are the same, we'd love to hear from you.
