Service desk support Work, Jobs in Redditch, Wor (with Salaries)

Parts Help Desk Advisor
Halfords —Redditch
- £26,436 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
- Employee discount
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Accounting
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
10d
Employment Specialist (Individual Placement and Support)
Change Grow Live —Birmingham
- £30,268.05 - £32,802.41 a year
- Weekend availability
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Youth Restorative Justice Practitioner - Sandwell
Remedi - Restorative Services —Sandwell
- From £24,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
10d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Night Porter Live in
HandPickedHotels —Worcester
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
General Admin
Fit out Management uk —Worcester
- £12.72 - £13.50 an hour
- Full-time
- Computer literacy
- Travel
- Accounting
- Employee discount
Quick apply
2d
Welcome Desk Assistant
University of Worcester —Worcester
- £25,000 a year
- Part-time
- Front desk
14d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
GP Receptionist
Wychall lane surgery —Birmingham
- £12.71 an hour
- Part-time
- Computer literacy
- GP surgery experience
- Data entry
- Employee discount
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Wolverhampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
9d
Hotel Receptionist
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £26,520 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Entry Level Sales Assistant
STP Developers —Birmingham
- From £28,000 a year
- Full-time
- Customer service
- No experience needed
- Mentoring
Quick apply
3d
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply

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Parts Help Desk Advisor

Halfords -
Redditch

Apply Now

Job details

Full-time
£26,436 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Stakeholder collaboration
Process improvement
Microsoft Office Suite
Customer support
Customer interaction
Root cause analysis
Communication skills

Full job description

Job no: 567218
Work type: Full time
Site: Redditch
Categories: Autocentre Support Centre
Location: United Kingdom
Salary: £26,436

Parts Advisor – Central Support

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co-creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

As a Parts Advisor within our Central Support team, you’ll play an important role in supporting our garages and helping us improve the way we operate across our network.

The role directly supports our E2E programme and our strategic priority of transforming garage services profitability by helping inform our new garage operating model. By managing complex garage processes centrally, you’ll help improve stock file accuracy, reduce Orders & Returns mismatches and ultimately contribute to improved profitability.

You’ll be a key point of support for our garages, helping to manage day-to-day queries, process requirements accurately and identify opportunities to improve our processes.

Key responsibilities

Manage incoming contact from garages within the Central Support Team scope, providing effective support while identifying trends and recurring issues.
Administer and approve ad-hoc orders and requirements raised by garages, including validating all ad-hoc Tier 3 oil orders to ensure cost price accuracy and alignment with our purchasing strategy.
Manage orders in transit that are over one week old, following the approved process.
Accurately understand and process all PACE write-on requests in line with the approved process.
Use exception reporting to manage cancellations and help reduce returns.
Work collaboratively with the Fleet team to manage exceptions and improve invoice match rates.
Partner with Central Support Team SMEs to identify and track root cause themes and provide appropriate solutions.
Share best practice and ensure compliance with all approved processes.

About you

We’re looking for someone with a positive, can-do attitude who is comfortable taking ownership and making things happen.
You’ll be a self-starter who can work independently and use your own initiative, while also being confident working collaboratively with colleagues across the business.
You’ll be customer-focused, with the ability to understand customer needs, identify issues and implement effective solutions. Strong communication skills are important, as you’ll work closely with Central Support Team SMEs, garage colleagues and field teams.
You’ll also be comfortable using Microsoft applications, particularly Excel and PowerPoint, and have a good eye for detail when working with processes, orders and data.

Reward & benefits

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
Hybrid working in our Support Centre, with 3 days based at our Support Centre and an optional 2 days working from home.
Access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

This role operates a hybrid working policy with 3 days on site at our Support Centre in Redditch.

Apply Now

Refine Your Search

service desk support jobs in redditch, wor

Parts Help Desk Advisor

2nd Line Support Engineer- Permanent

2nd Line Engineer - Support

Receptionist (Part-Time)

Employment Specialist (Individual Placement and Support)

Youth Restorative Justice Practitioner - Sandwell

FM Help Desk Operative

Field Service Coordinator

Customer Onboarding & Transition Specialist

Night Porter Live in

Service Desk Manager

General Admin

Welcome Desk Assistant

Field Service Administrator

GP Receptionist

Operational Support Officer

Hotel Receptionist

Entry Level Sales Assistant

Product and Pricing Data Administrator

Service Desk Analyst / IT Support Help Desk Technician

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