Performance manager Work, Jobs in Redhill, Sry (with Salaries)

Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
1d
School Business Manager
The Mead School —Royal Tunbridge Wells
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Regional Performance Manager
OCS Group —Crawley
- Remote
- Continuous improvement
- Mentoring
- Contracts
Quick apply
Billing Team Manager
SES Business Water —Redhill
- £43,000 - £45,500 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Property Manager
Martin and Co —Redhill
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Team management
- Data entry
Quick apply
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Human resources
- Recruiting
- Free parking
8d
Senior Category Manager - Corporate Services
Allianz —Guildford
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- AI
- Employee discount
3d
Project Manager – Transformation & Change (Housing)
Raven Housing Trust —Redhill
- £54,750 a year
- Hybrid work
- Management
- Organisational skills
- Budgeting
- Employee discount
1d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
10d
Operations Manager
BaxterStorey —Dorking
- Up to £65,000 a year
- Mentoring
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
14d
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Performance Assurance Manager
Indra Group UK & Ireland —Redhill
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
6d
Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
3d
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
6d
Lead Category Manager
Surrey and Borders Partnership NHS Foundation Trust —Dorking
- £59,798 - £67,020 a year
- Full-time
- Mentoring
- Communication skills
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
8d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Service Delivery Manager
IPRS PFAS —Redhill
- £37,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
1d

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Complaints Manager

Raven Housing Trust -
Redhill

Apply Now

Job details

Permanent
£43,750 a year
1 day ago

Benefits

Employee discount

Qualifications

Complaint handling
Continuous improvement cycles oversight

Full job description

Location

Redhill

Discipline:

Customer Experience & Support

Job type:

Permanent

Salary:

£43750

Job ref:

006502

Published:

2 days ago

Full time – 36 hours per week

Hybrid working – 3 office days per week

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Complaint Manager to join our Customer Experience & Engagement Complaints Team.

What you’ll achieve in the role:

The overall purpose of this role is to lead the delivery of an efficient, high performance, customer-focused Tenancy Enforcement service that robustly but empathetically manages complex and escalated cases triaged from the Housing team.

Key responsibilities include:

Ensure timely and fair resolution of formal complaints, meeting statutory and regulatory timescales to uphold customer rights and organisational compliance.
Identify and drive efficiency and value for money by using complaint data, case trends and process reviews to reduce avoidable demand, streamline complaint handling activity and support proportionate use of compensation and resources.
Facilitate regular case reviews to ensure consistent decision-making, highlight learning, and share best practice across the team and organisation.
Reduce repeat complaints and Ombudsman escalations by identifying patterns, addressing underlying service issues, and implementing preventative measures.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

Detailed knowledge of the Housing Ombudsman Complaint Handling Code, complaint remedies, maladministration learning and regulatory expectations within social housing.
Proficient in using CRM and case management systems to monitor complaint quality, track performance, identify risks and produce accurate management information.
Ability to engage, influence and hold stakeholders to account across departments to secure timely evidence, resolve cases and embed learning from complaints.
Experience developing and implementing service improvement activity informed by customer feedback, complaint themes, Ombudsman learning and performance data.
Skilled in coaching, advising and challenging colleagues to improve investigation quality, written responses, customer communication and complaint resolution outcomes.

Please review the job description & Strengths Matrix for full criteria details.

Job Description - Complaints Manager

Raven Leadership Matrix

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 9th September 2026

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [email protected] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [email protected]**, or phone us on 0300 123 3399. **

Apply Now

Refine Your Search

performance manager jobs in redhill, sry

Complaints Manager

School Business Manager

Regional Performance Manager

Billing Team Manager

Senior PMO Manager

Property Manager

People Manager

Senior Category Manager - Corporate Services

Project Manager – Transformation & Change (Housing)

Customer Experience and Operations Manager

Operations Manager

Operations Manager

Performance Assurance Manager

Nespresso Corporate & Internal Communication Manager UK&I

Customer Service Manager

General Manager - Padel & Athletics Club

Lead Category Manager

Assistant Operations Manager

Assistant Customer Service Manager

Service Delivery Manager

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