Shift leader Work, Jobs in Redlands (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
4d
Assistant Manager
Butcombe Group —Kintbury
- £35,000 - £36,000 a year
- Full-time
- Serving
- Inventory control
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Team Member
Hollywoodbowlgroup —Reading
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Employee discount
6d
Warehouse Shift Leader
World Duty Free Group —Egham
- Full-time
- Supervising experience
- Warehouse experience
- Training & development
Quick apply
Events Supervisor
Coppa Club —Reading
- Up to £17.31 an hour
- Full-time
- Customer service
- Hotel
- Employee discount
Quick apply
CNC Miller Setter/Operator
Hewland Engineering —Maidenhead
- £17 - £19 an hour
- Full-time
- Maintenance
- Cleaning
- In-person
- Sick pay
Quick apply
14d
Starbucks Manager
EG Group —Thame
- £32,000 - £33,300 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee assistance programme
- Employee discount
Deputy Store Manager
Lidl —Newbury
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Account Manager
BaxterStorey UK —Earley
- £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Safe Haven Team Leader
Andover Mind —Basingstoke
- £16.80 an hour
- Part-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee assistance programme
Quick apply
Works Planner
Housing Solutions —Maidenhead
- £33,736 a year
- Full-time
- Customer service
- Databases
- Annual leave
Supervisor
Popeyes UK —Reading
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Training & development
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
Senior Manufacturing Team Leader - night shift
Surface Technology International —Hook
- Full-time
- Continuous improvement
- Team management
- Quality control
- Employee discount
Quick apply
Shift Leader
Subway —Reading
- Computer literacy
- Restaurant management
- Supervising experience
Quick apply
Assistant Manager
Boots —Reading
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Supervisor
Savers —Yiewsley
- £13.65 an hour
- Weekend availability
- Team management
- Employee assistance programme
- Sick pay
2d
Assistant Restaurant Manager
Phyllis Court Club —Henley on Thames
- Up to £33,165.30 a year
- Weekend availability
- Sales
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Shift Leader - Guest Services
Coworth Park —Ascot
- English
- Hotel
- Front desk
- Employee discount
Neighbourhood Police Officer (Police Now National Graduate Programme)
Police Now —Aldershot
- From £33,164 a year
- Full-time
- Bachelor's degree
- In-person
- Relocation assistance
- Annual leave
22h

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Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
4 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

shift leader jobs in redlands

Customer Services Manager (Contact Centre)

Assistant Manager

Team Member

Warehouse Shift Leader

Events Supervisor

CNC Miller Setter/Operator

Starbucks Manager

Deputy Store Manager

Account Manager

Business Development Manager – IT, Cyber Security & AI Governance

Safe Haven Team Leader

Works Planner

Supervisor

Senior Manufacturing Team Leader - night shift

Shift Leader

Assistant Manager

Supervisor

Assistant Restaurant Manager

Shift Leader - Guest Services

Neighbourhood Police Officer (Police Now National Graduate Programme)

I want to receive the latest job alerts for shift leader in redlands

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