Manager Work, Jobs in Renfrew, Rfw (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
General Manager
EMR UK —Glasgow
- Management
- Continuous improvement
- Annual leave
11d
Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Outreach Manager
Abbeycare Scotland —Erskine
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Computer literacy
- Data entry
- Free parking
- Sick pay
Quick apply
Administration Assistant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Flexible schedule
Administrator One Stop Shop - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Project Manager (Private Dental Group)
Pain Free Dentistry Group —Glasgow
- Up to £40,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Store discount
- Work from home
Quick apply
11d
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Property Manager
Happy Lets —Glasgow
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Sick pay
Quick apply
Housing Repairs Manager (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £51,647 - £54,786 a year
- Microsoft Word
- Computer literacy
- Continuous improvement
13d
Graduate Management Trainee - Glasgow
Enterprise Mobility —Glasgow
- Full-time
- Customer service
- Bachelor's degree
- Team management
Activity Manager
Thales —Glasgow
- Full-time
- Continuous improvement
- Quality control
- Recruiting
- Annual leave
- Employee discount
Operations Manager
EMR UK —Glasgow
- Continuous improvement
- Team management
- Annual leave
Operations Manager
EMR Group —Glasgow
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
General Manager
EMR Group —Glasgow
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
11d
Regional Cleaning Manager
Churchill Group —Glasgow
- Bachelor's degree
- Team management
- Driving
- Employee discount
- Sick pay
Quick apply
Team Leader - Initial Assessment - 102342
Stirling Council —Stirling
- £58,173 - £61,734 a year
- Hybrid work
- Team management
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Head of Employer Engagement and Partnerships
Street League —Paisley
- £50,290 a year
- Hybrid work
- Management
- Travel
12d
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

manager jobs in renfrew, rfw

Service Desk Team Leader - Glasgow Head Office

Porsche Customer Relations Manager

General Manager

Team Leader - Admissions Department

Outreach Manager

Administration Assistant - Glasgow Head Office

Administrator One Stop Shop - Glasgow Head Office

Project Manager (Private Dental Group)

Operations Director

Property Manager

Housing Repairs Manager (Full Time) (Permanent)

Graduate Management Trainee - Glasgow

Activity Manager

Operations Manager

Operations Manager

General Manager

Regional Cleaning Manager

Team Leader - Initial Assessment - 102342

Head of Employer Engagement and Partnerships

Sales Account Manager

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