Banking specialist Work, Jobs in Richmond, Gtl (with Salaries)

Senior Customer Service Advisor - Kingston upon Thames
Barclays —Kingston upon Thames
- £31,500 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
8d
Payments and Reconciliation Specialist
Arda Capital Limited —London
- Part-time
- Microsoft Excel
- Accounting
- Data entry
Quick apply
4d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
11d
Graduate Recruitment Consultant - Investment Banking & Hedge Funds
Rise Rec2Rec —Mayfair
- £30,000 - £150,000 a year
- Full-time
- Sales
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Gym membership
Quick apply
12d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
13d
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
12d
Client Service Specialist
Royal Bank of Canada —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Specialist, Workday Finance
Kyriba —London
- £67,900 - £85,900 a year
- Full-time
Demand Generation Specialist
nCino —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Presentation Specialist
Williams Lea —London
- £38,700 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Senior Manager Public Affairs (Housing)
Nationwide Building Society —London
- From £85,000 a year
- Full-time
- Communication skills
Prudential Risk Manager
Castle Trust Bank —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Quick apply
Compliance Reporting Specialist
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Project Manager
NPL —Teddington
- Project management
- No degree
- Communication skills
Junior Finance Broker
Crownstone Funding —Leatherhead
- £20,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Basic maths
Quick apply
Global KYC/Enhanced Due Diligence Specialist
Northern Trust Corp. —London
- Full-time
- Financial services
- Business
- Communication skills
9d
Talent Acquisition Specialist
EXL Service —London
- Full-time
- Hybrid work
- Data analysis skills
- Human resources
- AI
- Employee stock purchase plan
Associate, Client Servicing
MUFG —London
- Full-time
- Computer literacy
- Analysis skills
- No degree
2d
Financial Crime Investigation Specialist
IFX Payments —London
- Full-time
- Hybrid work
- Analysis skills
- Banking
- Annual leave
- Life insurance
Quick apply
4d
Asset Management, Client Skills Training Facilitation & Technology Training, Associate, London
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior Customer Service Advisor - Kingston upon Thames

Barclays -
Kingston upon Thames

Apply Now

Job details

Permanent
£31,500 a year
8 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 10/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000120771

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £31,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking specialist jobs in richmond, gtl

Senior Customer Service Advisor - Kingston upon Thames

Payments and Reconciliation Specialist

Client Services & Support Specialist- London, UK

Graduate Recruitment Consultant - Investment Banking & Hedge Funds

Junior IT Analyst Support Specialist (London, UK)

Senior Complex Investigator

Client Service Specialist

Senior Specialist, Workday Finance

Demand Generation Specialist

Presentation Specialist

Senior Manager Public Affairs (Housing)

Prudential Risk Manager

Compliance Reporting Specialist

Senior Project Manager

Junior Finance Broker

Global KYC/Enhanced Due Diligence Specialist

Talent Acquisition Specialist

Associate, Client Servicing

Financial Crime Investigation Specialist

Asset Management, Client Skills Training Facilitation & Technology Training, Associate, London

I want to receive the latest job alerts for banking specialist in richmond, gtl

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