Key team leader Work, Jobs in Ridge, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Slough
- From £42,900 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Team Leader
Change Grow Live —London
- £36,101.10 - £38,114.53 a year
Operations Coordinator
Mitsubishi Electric —Hatfield
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Experience Assistant (On Board & Lounge) Eurostar
Momentum Services Limited —St. Pancras International Station
- £14.12 - £14.46 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Flexible schedule
Quick apply
6d
Analytical Team Leader
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
5d
Junior Manager Trainee
BP Consultancy Group Limited —London
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
1d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
11d
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
4d
Reablement Team Leader
Slough Borough Council —Slough
- £41,873 - £47,238 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Team Leader
Card Factory —Harrow
- Up to £13 an hour
- Customer service
- Leadership
3d
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
5d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Graduate Management Trainee
BP Consultancy Group Limited —London
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
6h
Depot Manager
CW Plant Hire —Borehamwood
- Full-time
- Customer service
- Business development
- Budgeting
Quick apply
8d
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Fulfilment Team Leader – Warehouse
Finery London —Enfield
- £28,000 a year
- Overtime
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
11d
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

key team leader jobs in ridge, hrt

Head of Customer Experience

Collection/Delivery Driver

Team Leader

Operations Coordinator

Customer Experience Assistant (On Board & Lounge) Eurostar

Analytical Team Leader

Team Leader

Junior Manager Trainee

Contact Centre Operations Manager

Operations Director

Team Leader

Reablement Team Leader

Team Leader

Client Services Co-Ordinator Accounts

Team Leader - 21 Soho Square

Graduate Management Trainee

Depot Manager

Team Leader Tenancy Support Service

Fulfilment Team Leader – Warehouse

Witness Care Officer

I want to receive the latest job alerts for key team leader in ridge, hrt

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