Senior operations analyst Work, Jobs in Ridge, Hrt (with Salaries)

Senior Pension Operations Analyst
PIC —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
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Shieldpay —London
- Hybrid work
- Continuous improvement
- Mentoring
- Flexible schedule
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Senior Analyst, Business Workforce Solutions
Expedia —London
- £772,500 - £1,236,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Analyst - BCG Vantage, Airline Commercial & Operations
Boston Consulting Group —London
- Full-time
- English
- Bachelor's degree
- No degree
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Commercial Specialist / Senior Commercial Analyst
DAI ESOP Inc. —London
- £33,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
Quick apply
Global Risk Management Senior Analyst
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- PMP
- Data analysis skills
Senior Commercial Analyst
Our Future Health —London
- From £78,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
- Referral programme
Quick apply
Senior Compensation Operations Analyst
Columbia Threadneedle Investments —London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Work from home
2d
Senior Payment Analyst
Fanvue —London
- £50,000 - £90,000 a year
- Full-time
- Remote
- SQL
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Senior Finance Analyst - Operations
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Communication skills
Operations Analyst - Europe Operations
Indicium AI —London
- Salesforce
- AI
- Communication skills
Quick apply
12d
Senior Sales Operations Analyst
WeWork —London
- Full-time
- Salesforce
- Bachelor's degree
Senior Analyst, London Investment Operations
Man Group —London
- Analysis skills
- Communication skills
- Annual leave
- Sick pay
Quick apply
Senior Legal Operations and Compliance Analyst
The Economist Group —London
- Hybrid work
- Project management
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
14d
Senior Analyst, Commercial & Analytics
Angi —London
- £68,000 - £90,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- Analysis skills
Quick apply
Senior Analyst - BCG Vantage, Transform
Boston Consulting Group —London
- Full-time
- English
- Research
- Master's degree
Senior Operational Analyst
MBDA —Stevenage
- £40,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
7d
Senior Treasury Operations and Systems Analyst
CHEP —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Senior Product Analyst
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Writing skills
- Organisational skills
- AI
- Annual leave
Quick apply

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Senior Pension Operations Analyst

PIC -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Financial Conduct Authority guidelines
Pension
Stakeholder collaboration
Customer service
Stakeholder liaison
Process improvement
Internal department liaison
Numeracy
Organisational skills
Communication skills
Internal quality assurance

Full job description

Role Purpose:

The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.
To apply knowledge and insights concerning the Customer Operations and how this impacts our policyholders.
To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and trustees on a consistent basis.
Our Company values are expected to be reflected in the delivery and performance of every role.

Specific accountabilities assigned to the role of Senior Pension Operations Analyst within the Customer Operations:

Supporting the Pension Services Oversight Manager, Pension Services TPA Manager and Pension Services Technical Manager to maintain oversight of PIC’s Third Party Administrators to ensure PIC Policyholders always receive exceptional customer service, ensuring they are meeting their KPI’s and other commitments
Collaborates with Third Party Administrators on complex calculations and answers complex pension services queries
Provide oversight and quality auditing of pension services processes, including but not limited, to Pension Increases, DSARs, overpayment policy, high value payment approval, identifying trends, training opportunities and process improvements
Provide oversight and auditing of our Third Partner Administration partners process guides to ensure adheres to PIC policies/procedures and pensions legislation, and robust process controls in place
Ensure our Third Party Administration partners are understanding and working within PIC guidelines and processes for Consumer Duty
Attends and participates in supplier meetings with our Third Party Administration partners
Support data collation and input to internal and external auditor requests
Supporting the Pension Services Oversight Manager, Pension Services TPA Manager and Pension Services Technical Manager to maintain oversight of Buy In scheme Trustee Administrator’s funding requests, calculation checks and support for responding to miscellaneous requests, ensuring a high level of service to the scheme Trustee
Liaises with internal teams, such as Transitions, Actuarial and Payroll to deliver a high standard of service for Trustees in relation to new Buy in Scheme risk transfer
Providing pension technical expertise, with the ability to interpret rules and legislation
Produces inputs into MI and reports for PIC Senior Management
Helps identify and implement process improvements/efficiencies in PICs administration model
Undertakes ad-hoc project work as required, managing work streams and making sure timescales are met
Liaise with regulatory bodies such as the Financial Ombudsman Service
Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team
Provides knowledge and insights concerning the Customer Operations function and how this impacts our policyholders

Conduct Rules:

You must act with integrity
You must act with due skill, care and diligence
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct
You must act to deliver good outcomes for retail customers

PIC operates within the financial services industry and, therefore, is regulated by the FCA (Financial Conduct Authority) and the PRA (Prudential Regulation Authority). It is a requirement for all PIC employees to demonstrate a good understanding of the regulatory framework and how it applies to the Company.

Requirements

Knowledge:

Good technical knowledge of defined benefit pension schemes
Established knowledge of Pensions Administration processing, especially in relation to defined benefit pension schemes
Established knowledge of pensions legislation and its application to pensions administration
Established knowledge of complex manual pension calculations
Familiar with pensions buy-ins & buy-outs and transitions process

Skills:

Strong organisational & communication skills
Strong numerical skills
Strong attention to detail
Ability to persuade and influence both directly and indirectly
Ability to organise work to meet deadlines
Ability to work within defined procedures as recommended by functional teams
Effective collaboration with key stakeholders
Good working knowledge of MS Access, MS PowerPoint, MS Word
Good level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge

Experience:

Experience working in defined benefit pensions administration
Experience of delivering excellent customer service when dealing with external and internal stakeholders

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you’ll have access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme, insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection, and much more.

Quick apply

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