National technical support, pmls, uk Work, Jobs in Rockingham, Nth (with Salaries)

National Technical Support, PMLS, UK
Mindray —Peterborough
- Computer literacy
- Engineering
- Maintenance
Field Support Specialist
FOODHUB —Northampton
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
4h
Junior Development Chemist
Hera Beauty Ltd —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
8d
Therapeutic Support Worker
Benjamin Uk Ltd —Rushden
- £33,819 - £34,461 a year
- Weekend availability
- No experience needed
- Experience working with children
- Psychology
- Flexible schedule
- Referral programme
Quick apply
9d
Trainee Monitoring Technician
SML Subsidence —Leicester
- £26,800 - £30,000 a year
- Weekend availability
- Microsoft Excel
- Analysis skills
- Driving
- Health & wellbeing programme
Quick apply
Operations Supervisor
Com Telecom Limited —Wellingborough
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Team management
- Driving
- Travel
Quick apply
PAT Tester
Compliance Group Electrical Ltd —Corby
- Overtime
- Communication skills
- Employee discount
Quick apply
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Galvanizing Operative (Days)
Joseph Ash —Corby
- £14.99 an hour
- Full-time
- Heavy lifting
- Manufacturing
- Communication skills
Quick apply
Workshop Support
Cabel UK Ltd —Oakham
- From £26,436.80 a year
- Full-time
- Maintenance
- Assembly
- Quality control
Quick apply
5d
DCO (Day Centre Officer)
North Northamptonshire Council —Kettering
- £34,434 - £36,363 a year
- Employee assistance programme
2d
Galvanizing Operative - Night Shift
Joseph Ash —Corby
- £14.99 an hour
- Full-time
- Heavy lifting
- Manufacturing
- Communication skills
Quick apply
Support Worker
Providing Care —Peterborough
- From £33,384 a year
- Weekend availability
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Technical Support Engineer
Indra Group UK & Ireland —Market Deeping
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
9d
Apprentice - Electrical
North Northamptonshire Council —Kettering
- £24,104 a year
- Maintenance
- Maths
- Travel
- Employee assistance programme
13d
National Planner
Avonside Energy Ltd —Leicester
- £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
Quick apply
6h
International Freight Forwarding Apprenticeship
Dachser —Northampton
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
- Annual leave
Quick apply
3h
Transport Planner
BKM Transport UK LTD —Corby
- £28,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Technical Support Engineer - Stamford, UK
Avtron Power Solutions LLC —Stamford
- From £40,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Support Worker
JAAN Services —Kettering
- From £12.71 an hour
- Part-time
- Medication administration
- Customer service
- English
Quick apply
12d

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National Technical Support, PMLS, UK

Mindray -
Peterborough

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Engineering
Maintenance
English
Computer skills
Customer support
Customer interaction
Training & development
Electrical Engineering
Communication skills
Help desk

Full job description

National Technical Support, PMLS, UK

Field-based, frequent travel to Huntigdon office for trainings

Salary: Highly Competitive + Outstanding Benefits + Fast-Track Career Growth

Position Overview

The Field Service team supports customers with their engineering requirements in the field. In this role, the team ensures our customers receive the best possible service support, and service is consistently of the highest quality.

The focus of this NTS role is around UK Training and Support. Which includes but is not limited to supporting customers with regular, training, resolving problems and repairs where required.

For the purpose of job classification, this position is field based and reports to the Service Centre Supervisor.

Role Functions

Respond to customer calls and emails during office hours, Monday to Friday, bearing in mind that customers must be contacted within 24 hrs of their initial call.
Takes ownership of the Training Centre / Academy.

Manages customer training requests and develops training plans according to training needs.

Take responsibility for the arrangement, and delivery, of a technical training course schedule. To include both internal employees and external customers.

Training types to include both webinar and face to face training. Face to face will be at both customer site and UK Huntingdon office.

Further develop our UK technical training academy, which includes developing and maintaining a series of Web based training videos, as well as developing new training materials for existing and future product lines to meet the needs of the customer.

In conjunction with the Service manager and Service Centre Supervisor, develop a step-by-step plan to turn the UK technical training academy into a profitable service business.

Building Team Technical competencies.

Assist the Service Manager and Supervisors by assessing team competencies and developing a technical training schedule for internal Technicians/Engineers.

Assist the Service Manager by assessing 3rd party support engineers and developing a training schedule to bring their competencies up to the required level.

Providing general support

Support both the Workshop and Field activities when required to ensure timely service delivery to our customers.

Assist the service manager and service team by acting as an escalation point for technical queries.

Support new and existing service team members with training and onsite support, which could include maintenance (PPM) visits and installations where required.

Actively gather feedback from customers on all types of service support, not only in relation to technical training.
Assist Service Manager and field supervisors with management of Field Service Goals relating to Customer Satisfaction / Customer training commitments.
Help promote Service Level Agreement contracts as and where required.
Management of training devices, test equipment, loan devices, spare parts inventory, company funded vehicle and other company equipment and supplies as required.
Acts as an Ambassador for change.
Provides a monthly report to the Service Manager, to include training course data, feedback scores, analysis of course quality and potential improvements as a rough guide.
Other tasks or responsibilities designated by the Service Supervisor/Manager from time to time.

Qualifications and Experience

Educated to Degree level or equivalent in Electrical Engineering/Electrical Engineering Technology alongside some experience servicing electronic equipment, or a High School Diploma (HND/HNC) with significant experience in servicing electronic equipment.
Strong written and verbal English skills are essential.
Technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrate experience in working on similar Electronic equipment.
Well-organised, able to function independently with minimum supervision.
Customer orientated, with good interpersonal, verbal and written communication skills.
Enthusiastic together with a can-do attitude.
Acute decision making skills and the ability to discuss and resolve service issues with Service Supervisor/Manager.
Must be familiar with computer and office software.
Willingness to be in a field based role, supporting customers and travelling as required to perform the role
Experienced in delivering technical based training.

What’s in it for you?

Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

Tweet us on Twitter @MindrayGlobal

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Apply Now

Refine Your Search

national technical support, pmls, uk jobs in rockingham, nth

National Technical Support, PMLS, UK

Field Support Specialist

Junior Development Chemist

Therapeutic Support Worker

Trainee Monitoring Technician

Operations Supervisor

PAT Tester

Technical Support Apprentice

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Workshop Support

DCO (Day Centre Officer)

Galvanizing Operative - Night Shift

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Technical Support Engineer

Apprentice - Electrical

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Transport Planner

Technical Support Engineer - Stamford, UK

Support Worker

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