Purchasing & product coordinator Work, Jobs in Rosyth, Fif (with Salaries)

Customer Service Coordinator
The Cress Company —Dunfermline
- £13.75 an hour
- Full-time
- Microsoft Word
- In-person
- Employee discount
Quick apply
2d
Purchasing & Product Coordinator
Ardmel Automation Ltd —Glenrothes
- £32,000 - £36,000 a year
- Full-time
- ERP systems
- In-person
- Negotiation
Quick apply
4d

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Customer Service Coordinator

The Cress Company -
Dunfermline

Quick apply

Job details

Permanent | Full-time
£13.75 an hour
2 days ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
B2B sales
Relationship management
Direct sales
Customer support
Customer interaction
Supply chain customer service

Full job description

The Cress Company is a leading wholesaler of ambient and chilled fine foods. Voted the best distributor by Fine Food Digest readers for the 9th consecutive year, we work with some of the finest artisan food producers and independent retailers. Our customers include many award-winning food halls, farm shops and delicatessens in the UK.

We are looking for a Customer Service Coordinator to join our team in Dunfermline, supporting the smooth running of customer orders from receipt through to delivery.

You’ll begin by building a strong foundation in order processing, systems, and product knowledge. As your confidence grows, you’ll develop into handling customer queries, resolving issues, and taking ownership of customer relationships.

It’s a hands-on role in a fast-paced environment where accuracy, organisation and clear communication are key.

Key Responsibilities

Accurately process customer orders within agreed deadlines

Ensure all orders are prepared correctly for dispatch

Communicate any stock or delivery issues clearly and professionally

Work closely with internal departments to ensure smooth order fulfilment

Maintain high standards of customer service at all times

Day-to-Day Activities

Reviewing and processing orders with attention to detail

Checking delivery dates and ensuring accuracy of information

Managing stock allocation and highlighting shortages

Updating orders with relevant notes and customer information

Communicating out-of-stock items and alternatives

Supporting delivery bookings and customer requirements

As you develop in the role, you will also:

Handle customer queries via phone and email

Take ownership of issues relating to orders and deliveries

Build strong working relationships with customers

Support problem-solving across the wider operation

Working With

You’ll work closely with internal teams including:

Transport

Warehouse

Purchasing

Building these relationships will help you confidently support customers and resolve queries.

About You

Highly organised with strong attention to detail

Comfortable working with systems and processes

Clear and professional communicator (written and verbal)

Calm under pressure with a practical approach to problem-solving

Willing to learn and develop across different areas of customer service

Takes pride in doing a job properly

What We Offer

Structured training with a clear development path

Opportunity to grow into a full customer-support role

Supportive team environment focused on doing things well

A stable, fast-paced business with strong operational foundations

Job Types: Full-time, Permanent

Pay: £13.75 per hour

Benefits:

Company pension
Employee discount
On-site parking

Experience:

Customer support: 2 years (preferred)

Work Location: In person

Quick apply

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Customer Service Coordinator