Desk manager Work, Jobs in Rotherham, Syk (with Salaries)

Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
2d
Business Support Assistant
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
13d
Hire Desk Manager Sheffield
Chippindale Plant & Sales —Sheffield
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Service Desk Analyst
NHS Blood and Transplant —Barnsley
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Service Coordinator
Photuris Ltd —Sheffield
- £26,227.50 a year
- Full-time
- Customer service
- Care experience
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
Technical Specialist
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
SUPPLIER IT CONTRACT AND COMMERCIAL MANAGER
Royal Mail Group —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Contracts
- Annual leave
- Sick pay
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
4d
Education Recruitment Team Manager
Operam Education Group —Barnsley
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Warehouse Shift Manager - Nights
Lineage Logistics —Bilsthorpe
- Up to £48,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Hire Manager
Selwood Limited —Leeds
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
2d
Mobile Cleaner
GDMA Group —Rotherham
- £12.71 - £13.45 an hour
- Full-time
- Driving
- In-person
- Time management
Quick apply
3d

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Service Desk Manager

Millgate -
Sheffield

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Qualifications

Azure
Customer relationship management
Root cause analysis
AI
Leadership

Full job description

Job Advert

Role Purpose

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of Millgate’s Service Desk function. The role ensures high-quality, consistent delivery of managed IT services, adherence to SLAs, and exceptional client experience.

You will lead the Service Desk team, manage escalations, drive operational excellence, and collaborate across departments to ensure that services are efficient, scalable, and aligned with Millgate’s strategy.

This position is critical in maintaining strong client relationships while ensuring internal accountability, process discipline, and technical excellence.

Key Responsibilities

1. Leadership & Team Management

Lead, develop, and mentor Service Desk Engineers across all levels.
Conduct regular one-to-ones, performance reviews, and development planning.
Set and enforce expectations for:
- Ticket quality
- Communication standards
- Professional conduct
- Documentation discipline
Foster a high-performance, accountable, and collaborative culture.
Support succession planning and team growth in line with business demand.

2. Service Delivery & Operational Management

Own the end-to-end delivery of Service Desk operations.
Ensure tickets are prioritised, assigned, and managed effectively in line with SLAs.
Maintain strict adherence to:
- Ticket management standards
- Escalation procedures
- Communication expectations
Act as the senior escalation point for high-priority incidents and client issues.
Ensure proactive communication and clear expectations are set with clients throughout ticket lifecycles.
Provide advice and technical expertise in the sale of new products and services to our clients
Promoting current and future proof security and backup practices
Drive consistency across all Service Desk processes and workflows.

3. SLA, KPI & Performance Management

Monitor KPIs and SLAs across the Service Desk.
Track and report on:
- Response and resolution times
- Ticket volumes and backlog
- SLA performance and breaches
Identify trends, risks, and areas for optimisation.
Drive corrective actions to improve service performance and efficiency.

4. Incident, Problem & Escalation Management

Take ownership of major incidents and ensure timely resolution.
Lead post-incident reviews and root cause analysis activities.
Ensure preventative measures are implemented to reduce recurrence.
Oversee and refine escalation paths across service tiers and departments.
Ensure high-quality escalation handling with appropriate context and documentation.

5. Client Relationship & Service Experience

Act as a senior escalation point for key clients and service-related concerns.
Build and maintain strong relationships with stakeholders.
Ensure high levels of customer satisfaction through:
- Clear communication
- Reliable delivery
- Professional engagement
Work closely with Account Management and Services Sales teams on service improvement and client growth opportunities.

6. Continuous Improvement & Process Optimisation

Identify inefficiencies, recurring issues, and process gaps.
Drive continuous improvement initiatives across Service Desk operations.
Ensure all processes are:
- Documented
- Standardised
- Audited regularly
Support automation and tooling improvements within the tech stack of systems used.

7. Cross-Department Collaboration

Work closely with:
- Professional Services / Projects
- Technical / Infrastructure teams
- Sales and Account Management
Ensure alignment between pre-sales, delivery, and support capabilities.
Support onboarding of new clients into managed services.

Skills & Experience

Essential

Proven experience in a Service Desk Manager or similar leadership role within an MSP environment
Strong knowledge of:
- Microsoft 365 / Azure environments
- Networking fundamentals
- Service Desk tooling (e.g. PSA, RMM systems)
Demonstrated experience:
- Leading and developing technical teams
- Managing high-pressure incidents and escalations
- Driving SLA/KPI performance

Desirable

Experience scaling service desk operations
Knowledge of automation, AI or Copilot within service environments
Experience contributing to service design and commercial alignment

Quick apply

Refine Your Search

desk manager jobs in rotherham, syk

Service Desk Manager

Desk Based Account Manager

Customer Account Manager (Desk Based)

Business Support Assistant

Hire Desk Manager Sheffield

Service Desk Analyst

Service Coordinator

Customer Support Agent

Senior Operations Manager

2nd Line Manager

IT Support & Engagement Officer (Shift-based)

Technical Specialist

Senior Process Engineer

SUPPLIER IT CONTRACT AND COMMERCIAL MANAGER

Desktop Support Analyst

Education Recruitment Team Manager

Warehouse Shift Manager - Nights

Senior Software Engineer

Hire Manager

Mobile Cleaner

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