Senior it technician Work, Jobs in Rotherham, Syk (with Salaries)

IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Analysis skills
- Travel
- In-person
- Free parking
- Health & wellbeing programme
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14d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows

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IT Support Technician

Balliante
Rotherham

Quick apply

Job details

Permanent | Part-time
£24,000 a year
14 days ago

Benefits

Free parking
Health & wellbeing programme
Company events
Gym membership

Qualifications

Web design
Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Report generation
Web development
Client engagement
Ticket management
Microsoft Office Suite
Technical support
Analysis skills
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Are you a tech-savvy person with a passion for helping others? We're on the lookout for an IT Support Technician to join our dynamic team! You'll be the go-to person for pro-actively monitoring systems, troubleshooting and resolving issues, and ensuring our clients' IT systems run smoothly. If you love problem-solving, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Respond to incoming technical support calls, tickets and emails promptly and professionally.
Proactively look for any issues that may arise and offer a resolution.
Troubleshoot and resolve hardware and software issues, ensuring excellent Client satisfaction.
Build & configure hardware including servers, workstations & mobile devices.
Provide remote assistance to clients, guiding them through problem-solving steps.
Communicate technical solutions in a clear and understandable manner to Clients with varying levels of technical proficiency.
Build and maintain positive relationships with clients, fostering a collaborative and supportive environment.
Updating the Company ticketing system to ensure relevant details are recorded and SLA’s are met for each issue.
Assist with the Compilation of and provide regular reports on common technical issues to contribute to continuous improvement.
Collaborate with other IT support team members to share knowledge and ensure consistent service delivery.
Ensure all Client devices are maintained and kept up to date.
Escalate complex issues to senior technicians or relevant teams, ensuring timely resolution.
Ensure regular, efficient and prompt Client feedback and communications at all times.

Requirements:

Essential:

Proven experience as an IT Support Technician or in a similar role
Ability to work independently and as part of a team
Ability to organise and prioritise a heavy workload at busy times
A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
Attention to detail and problem solving will be integral to your day to activity
Detail-oriented with strong analytical and problem-solving skills
Excellent communication and customer service skills, both verbally and written
A comprehensive knowledge of Microsoft Office 365 and Remote Software
Be comfortable communicating with stakeholders both on-screen, in person and on the telephone, with an excellent telephone manner
A Full UK driving license is essential

Bonus points if you know website design and development!

This is an office based position at our Rotherham head office, and will occasionally require travel to our clients sites.

Ready to make a difference? Apply now and help us deliver exceptional IT support!

Pay: £24,000 per year pro-rata

Job Types: Part-time, Permanent

Pay: £24,000.00 per year

Benefits:

Company events
Free parking
Gym membership
Health & wellbeing programme

Application question(s):

Do you have experience with Office 365 experience?
This is an office based role, will you be able to commute to Rotherham?

Experience:

Technical support: 1 year (required)

Work Location: In person

Quick apply

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