Customer service representative Work, Jobs in Rowley Regis, Wmd (with Salaries)

Customer Service Advisor
Cromwell —Dudley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
SunbeltRentals —Birmingham
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
10d
Membership Advisor Part-time
The Workx Gym —Oldbury
- £12.71 an hour
- Part-time
- Sales
- Salesforce
- Analysis skills
- Gym membership
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Part Time Customer Service Advisor (12 Month Fixed Term Contract)
West Brom —Birmingham
- £17,802.00 - £17,802.14 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
5d
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
5d
Customer Service Advisor - Claims
Homeserve —Walsall
- £28,000 a year
- 12 hour shift
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
3d
Customer Service Representative
Atkore —West Bromwich
- CRM software
- Project management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Customer Services Advisor - Midlands / South Wales
AKW Medi-care Limited —Droitwich
- £25,366 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
13d
Customer Service Assistant
OurCoop —Stourbridge
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Advisors
Platform Housing Group —Birmingham
- £25,951 a year
- Part-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
8d
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
4d
Customer Service Assistant
Evans Halshaw —Stourbridge
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Advisor
ERA —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
10d

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Customer Service Advisor

Cromwell -
Dudley

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Customer Service Advisor, you'll be the first point of contact for our customers, delivering an outstanding service across phone, email and live chat. You'll take ownership of customer enquiries from start to finish, ensuring every interaction is handled with professionalism, accuracy and care.

Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them find the right products. If you enjoy building relationships, working in a fast-paced environment and making a genuine difference to the customer experience, we'd love to hear from you.

Some of your key responsibilities:

Deliver exceptional customer service across multiple communication channels.
Process customer orders, quotations, returns and enquiries accurately.
Proactively communicate order updates, stock availability and delivery information.
Resolve customer issues and escalate complex queries where appropriate.
Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
Promote digital tools and self-service solutions to enhance the customer experience.

What do I need to be successful in this role?

Excellent communication and customer service skills.
Strong organisation and attention to detail.
Good problem-solving ability with commercial awareness.
Confidence using Microsoft Office and business systems.
A collaborative, positive and adaptable approach.
A passion for delivering exceptional customer experiences.

What’s in it for me?

A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Dudley

Waterfront Way, Brierley Hill, United Kingdom, DY5 1XD

Location:

Dudley
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

customer service representative jobs in rowley regis, wmd

Customer Service Advisor

Customer Service Advisor

Senior Customer Service Advisor

Membership Advisor Part-time

Customer Care Agent (Hybrid)

Specialist Customer Service Advisor

Customer Service Team Leader

Part Time Customer Service Advisor (12 Month Fixed Term Contract)

Customer Service Advisor

Senior Customer Service Advisor

Customer Service Advisor - Claims