2nd line support Work, Jobs in Rugby (with Salaries)

IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
6d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
14d
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
1d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
Customer Support Engineer
SPX —Wappenham
- Remote
- Maintenance
- Mentoring
- In-person
Quick apply
Mainframe Academy
NEXT —Leicester
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
Middle Weight Digital Designer
NEXT —Leicester
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
7d
Business Intelligence Analyst
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Annual leave
- Employee discount
6d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply

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IT Support Assistant

ID Logistics & Transport Ltd -
Rugby

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Qualifications

Technical troubleshooting
Incident management
Computer literacy
User account provisioning
Ticket management
Incident documentation
Maintenance
Warehouse management system
Microsoft Office Suite
User account management
Service restoration
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
Warehouse experience
Customer support
IT incident logging
Application support
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management

Full job description

Join ID Logistics as our next IT Support Assistant and help power the technology behind our fast‑growing, innovative logistics operations.

About You:

We are looking for someone with solid technical know‑how, great problem-solving skills, and a real enthusiasm for helping people. As our IT Support Assistant, you will be the go‑to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team.

Key Responsibilities:

Provide first‑line support for hardware, software, and network issues, ensuring fast and effective resolutions.
Log, track, and manage incidents through the ticketing system, escalating when needed.
Support the setup, installation, and maintenance of IT equipment and systems.
Troubleshoot issues across operating systems, applications, networks, and hardware.
Assist with onboarding new employees, setting up devices, accounts, and access.
Support system updates, patches, and routine maintenance.
Keep technical documentation, procedures, and troubleshooting records up to date.
Maintain accurate hardware and software inventory records.
Support IT security processes, including account management and MFA.
Collaborate with the wider IT team on projects and long‑term improvements.
Deliver excellent customer service with a friendly, professional, and proactive approach.

Skills and Experience:

Previous experience in an IT support role, ideally within a warehouse, logistics, or fast‑paced operational environment.
Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
Ability to diagnose and resolve first‑line issues quickly to minimise operational downtime.
Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
Strong communication skills, able to support both technical and non‑technical colleagues in a clear, patient way.
Excellent organisational and time‑management skills, with the ability to prioritise tasks based on operational impact.
High attention to detail when logging incidents, updating records, and completing documentation.
Familiarity with IT ticketing systems and following escalation procedures.
Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
A proactive, customer‑focused attitude, with a commitment to supporting smooth warehouse operations.

About Us:

ID Logistics is an international contract logistics group with a presence in 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with over 42,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterised by offers involving a high level of technology.

We have been growing for 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise.

We launched our first UK branch in June 2023, our 2nd in August 2025, our 3rd in May 2026 and we are now onto site number 4!

Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.

So come develop your IDeas on the job in our new site in Rugby!

This is a full‑time, on‑site role, in our new site Rugby.

Please note we may review and progress applications ahead of the closing date.

We are not looking for agency support currently

Quick apply

Refine Your Search

2nd line support jobs in rugby

IT Support Assistant

2nd Line Support Technician

IT Apprentice

Support Engineer 2nd Line

1st / 2nd Line IT Support Analyst

2nd Line Technical Analyst

2nd Line Help/Service desk Engineer

IT Support Apprentice

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3rd Line Service Desk Engineer

IT Analyst

Associate Field Services Technician, IT

Customer Support Engineer

Mainframe Academy

Middle Weight Digital Designer

2nd Line Network Engineer

IT Support Engineer - Modern Workplace

Senior IT Support Engineer – 3rd Line

Business Intelligence Analyst

3rd Line Support Engineer

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