Customer service representative Work, Jobs in Saint Eval, Con (with Salaries)

Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Profit sharing
Quick apply
5d
Customer Service Assistant
Shell Forecourts —Newquay
- £12.71 an hour
- Part-time
- Merchandising
- Cleaning
- In-person
Quick apply
12d
Customer Service Assistant
Ethica Diamonds —Newquay
- £28,000 a year
- Full-time
- CRM software
- Computer literacy
- English
- Store discount
- Employee discount
Quick apply
1d
Customer Service Advisor
The Travel Chapter —Wadebridge
- £26,227.50 a year
- Guest services
- Employee discount
Quick apply
Client Service Co-Ordinator
Coodes Solicitors —St. Austell
- Full-time
- Organisational skills
- Front desk
- Computer skills
8d

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Customer Service Representative

St. Eval Candle Company -
Wadebridge

Quick apply

Job details

Full-time | Fixed term contract
£26,900 a year
5 days ago

Benefits

Free parking
Casual dress
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
Internal department liaison
Microsoft Office Suite
Ticket management systems
Customer support
Customer interaction
Communication skills

Full job description

Job Title: Customer Service Representative

Hours: Monday to Thursday, 9:00 am to 5:00 pm, and Fridays, 8:00 am to 4:00 pm (Hybrid-working 3 days in the office, 2 days working from home)

Type: Fixed-term Contract starting in October and concluding at the end of January 2027

We are seeking a customer-focused individual who is enthusiastic about creating exceptional experiences for our customers during our busy festive season. You'll support customers by email, guiding them through our product portfolio and helping them find the right products for their needs. Alongside delivering excellent service, you'll maintain accurate customer records and communicate clearly and professionally in every interaction.

Who we are: We are a fragrance-first, family-run brand creating candles, reed diffusers and bath and body care inspired by the world around us. From our home on the North Cornish coast, we craft scents designed to enrich everyday moments and help people reconnect with what surrounds them.

For over thirty years, we've grown into an award-winning, B Corp certified business, shaped by responsible making and an ambitious future. We have an open, supportive culture where creativity, collaboration and craftsmanship guide how we work. People are supported to learn, grow, and take pride in what they make along the way

Responsibilities:

Provide outstanding service to customers via our email ticketing system, handling enquiries related to orders, pricing, payments, product information, and delivery status.
Process orders for new and existing customers, monitor order status, and manage straightforward returns and replacements efficiently.
Process reimbursements and credit requests in line with policy.
Maintain accurate and up-to-date client account records and data in accordance with company policy.
Support customers with online ordering and assist in resolving website-related queries via email.
Escalate product quality issues to the Customer Operations Manager or Senior Customer Service Representative.
Monitor stock availability and proactively communicate potential shortages to relevant stakeholders.
Coordinate with internal teams and external partners to guarantee that customer deliveries are scheduled and fulfilled in accordance with customers' specifications. 
Maintain clear communication with other departments to ensure a seamless and positive customer journey.
Uphold and promote the St Eval values in every interaction, contributing to a collaborative, respectful, and solution-focused team culture.

About You

Essential:

Proficient in Microsoft Office (Outlook, Word, Excel)
Comfortable learning and working across multiple systems and software platforms.
Experience managing multiple enquiries while maintaining accuracy and service quality.
Experience working in a customer-facing environment with responsibility for handling customer enquiries.
Strong written communication skills, with the ability to write clearly and professionally via email.
Adaptable, with a genuine passion for delivering an exceptional customer experience and a keen eye for problem solving.
Available to undertake a fixed-term contract from October 2026 to January 2027.

Desirable:

Previous experience working with any of the following systems: Freshdesk (or a similar ticketing system), SAP, Shopify.
Experience in a retail, gifting, or FMCG customer service environment

We offer:

33 days holiday (including public holidays)
50% employee discount on all St Eval products 
Cycle to work scheme 
Bupa Dental Insurance 
Employee Pension Scheme
Death in service insurance
Employee assistance programme   
Enhanced family leave
A dynamic and inclusive work environment
An opportunity to grow with us - we invest in our people's professional development 
Hybrid working 
Team social events 
Volunteering opportunities with our charity partners

At St Eval, we are committed to creating a workplace where everyone feels welcome, respected and empowered to succeed.

Our commitment to Justice, Equity, Diversity and Inclusion (JEDI) is rooted in the values that shape our business: collaboration, creativity, thoughtful decision-making and sustainability. As a certified B Corp, we recognise our responsibility to help create a fairer and more inclusive society, both within our organisation and beyond.

We welcome applications from people of all backgrounds, experiences and identities, and are dedicated to fostering a culture where everyone feels valued and treated with dignity.

Pay: £26,900.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Profit sharing

Work Location: In person

Quick apply

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