Digital manager Work, Jobs in Saint Leonards, Dor (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
3d
English, Maths & Digital Skills Manager
The Opportunity Provider —Bournemouth
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Maths
- IT
- Life insurance
- Sick pay
Quick apply
Trainee HR Manager
Odstock Medical Ltd —Salisbury
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Free parking
- Relocation assistance
Quick apply
8d
E-commerce Systems Manager – Shopify & ERP Systems (in-house)
Body Jewellery Ltd —Poole
- From £55,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Practice Manager
Dr Helen Allergy / Dr Helen Medical —St. Leonards and St. Ives West
- £45,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
11d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
12d
Business Development Manager (BDM) - Poole- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Poole
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Quick apply
Portable Appliance Tester
CBRE —Salisbury
- From £30,000 a year
- Full-time
- Schematics
- Maintenance
- In-person
- Free parking
- Employee discount
Quick apply
eCommerce Executive
Green Snow Ltd. —Romsey
- £30,000 - £34,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
9d
Marketing and Brand Manager (MedTech)
Odstock Medical Ltd —Salisbury
- £25,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Marketing
- Relocation assistance
- Annual leave
Quick apply
12d
BUSINESS OPERATIONS SUPPORT OFFICER
Loadpoint Ltd —Wimborne
- £24,420.00 - £45,956.16 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Training & Compliance Supervisor
BUKO Traffic & Safety —Verwood
- £31,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Employee discount
Quick apply
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
11d
Finance Manager / Financial Controller
TheYachtMarket —Southampton
- £35,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
5d
Digital&Social Marketing Specialist
Gill Group —Lymington
- £32,000 - £35,000 a year
- Full-time
- Social media management
- English
- Organisational skills
- Sick pay
Quick apply
8d
Technical Project manager / Delivery manager
Rascal Ventures —Bournemouth
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Salesforce
- Project management
- IT
- Work from home
Quick apply
Head of Insights & Analytics
McCarthy & Stone —Bournemouth
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
11d
Business Development Manager (BDM) - Salisbury - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Salisbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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digital manager jobs near saint leonards, dor

Digital Service Desk Manager

Chemring Countermeasures
Salisbury

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Job details

Full-time
£47,800 - £56,200 a year
3 days ago

Qualifications

Management
Analysis skills
ITIL
ServiceNow
IT
Problem management
Leadership
Communication skills

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

digital manager jobs in saint leonards, dor

Digital Service Desk Manager

English, Maths & Digital Skills Manager

Trainee HR Manager

E-commerce Systems Manager – Shopify & ERP Systems (in-house)

Practice Manager

Customer Services Team Leader

Business Development Manager (BDM) - Poole- Circa 41k Package - 53k OTE Uncapped

Sales Centre Manager

Portable Appliance Tester

eCommerce Executive

Tech Lead - Integrations

Marketing and Brand Manager (MedTech)

BUSINESS OPERATIONS SUPPORT OFFICER

Training & Compliance Supervisor

Contact Centre Director

Finance Manager / Financial Controller

Digital&Social Marketing Specialist

Technical Project manager / Delivery manager

Head of Insights & Analytics

Business Development Manager (BDM) - Salisbury - Circa 41k Basic - 53k OTE Uncapped

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