Bupa Work, Jobs in Salford, Eng (with Salaries)

Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
6d
Health Clinics Booking Advisor - Fixed Term
Bupa —Salford
- £27,210 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
Credit Control Advisor
Bupa —Salford
- From £26,400 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Gym membership
Quick apply
Procurement Support Specialist
Bupa —Salford
- £26,400 - £30,400 a year
- Full-time
- Hybrid work
- Oracle
- Customer service
- Administrative experience
- Employee discount
- Gym membership
Quick apply
10d
Customer Underwriting Advisor
Bupa —Salford
- £28,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Care Home Customer Support Assistant
Bupa —Bollington
- £27,590 - £35,163 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
Quick apply
Cash Management Accountant
Bupa —Salford
- From £30,500 a year
- Full-time
- Analysis skills
- Accounting
- Work from home
- Gym membership
Quick apply
4d
Clinical Quality Assurance Manager
Bupa —Salford
- £65,400 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Quick apply
4d
Dental Nurse
Bupa Dental Care —Chorlton cum Hardy
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Pay Services Manager
Bupa —Salford
- £46,000 - £60,000 a year
- Full-time
- Management
- Microsoft Office
- Project management
- Gym membership
- Referral programme
Quick apply
10d
Virtual Account Manager - Retention SME Direct
Bupa —Salford
- From £31,500 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Negotiation
- Employee discount
- Gym membership
Quick apply
6d
Care Assistant
Bupa —Alderley Edge
- £13.30 - £14.30 an hour
- Full-time
- Care plans
- Communication skills
- Employee discount
- Gym membership
Quick apply
Dental Nurse/Treatment coordinator
Bupa Dental Care —Manchester
- Full-time
- Social media management
- Patient care
- Communication skills
- Employee discount
- Referral programme
10d
Advanced Nurse Practitioner - Adult RN (Remote)
Bupa —Salford
- Part-time
- Remote
- BLS Certification
- Master's degree
- IT
- Employee discount
- Gym membership
Quick apply
Remote Sessional Counsellor/Psychotherapist
Bupa —Salford
- £36,500 a year
- Weekend availability
- Remote
- Customer service
- Communication skills
- Time management
- Gym membership
- Life insurance
Quick apply
3d
Business Information Security Officer, Dental & Care Services
Bupa —Salford
- Full-time
- Employee discount
- Gym membership
Quick apply
Kitchen Assistant
Bupa —Altrincham
- £13.30 an hour
- Full-time
- Kitchen experience
- Employee discount
- Gym membership
Quick apply
Housekeeping Assistant - Bank
Bupa —Macclesfield
- £12.80 an hour
- Full-time
- Employee discount
- Gym membership
Quick apply
Housekeeping Assistant
Bupa —Huddersfield
- £12.75 - £13.75 an hour
- Weekend availability
- Employee discount
- Gym membership
Quick apply
13d
Supplier Assurance and Project Manager
Bupa —Salford
- £56,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Quick apply

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Customer Service Manager - Retention SME Direct

Bupa -
Salford

Quick apply

Job details

Full-time
From £56,300 a year
6 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Free flu jabs
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance
Referral programme

Qualifications

Sales
Customer service
Performance management
Continuous improvement
Communication skills

Full job description

Job Description:

Job Title: Telesales Manager - SME direct

Job Grade: C16
Salary: From £ 56,300.00 DOE and location plus fantastic benefits

Location Status: Hybrid (flexible working options available)

Locations: Bupa Place, Salford - working from home 3 days per week

Contract Type: Permanent

Working Pattern: Full-time, 37.5 hours per week

About the Role

We're looking for an experienced and driven Telesales Manager - SME direct to lead a high-performing operational leadership team within our SME business.

This is a pivotal leadership role responsible for managing Sales Team Managers and Sales Coaches, driving commercial performance, delivering outstanding customer outcomes, and supporting the continued growth of our SME retention strategy.

You'll play a key role in shaping performance across multiple customer channels, including telephony, webchat and email, ensuring the business delivers excellent service, strong retention results and a culture of continuous improvement.

What You'll Be Doing

Leadership & Team Management

Lead, motivate and develop a team of Sales Team Managers and Sales Coaches.
Create a high-performance sales-through-service culture focused on customer outcomes.
Role model strong leadership behaviours, resilience and adaptability.
Drive engagement, accountability and performance across the SME Retention function.
Build an inclusive environment where colleagues feel valued, supported and able to perform at their best.

Operational Performance

Deliver sales and operational targets while ensuring optimum resource and capacity planning.
Monitor and improve key operational KPIs, productivity and service levels.
Manage operational risks and ensure robust governance processes are in place.
Lead transformation initiatives and embed sustainable operational change.
Champion continuous improvement across customer journeys, processes and systems.

Customer Experience

Drive exceptional customer outcomes and support the achievement of customer satisfaction and NPS objectives.
Respond to and resolve escalated customer issues and complaints.
Ensure customer needs remain at the centre of decision-making.
Collaborate with internal teams to improve service delivery and customer retention.

Commercial & Strategic Delivery

Deliver against business plans, budgets and key retention targets.
Identify opportunities for growth, optimisation and efficiency improvements.
Work closely with stakeholders across marketing, finance, digital, planning and distribution functions.
Support the implementation of the SME growth strategy and wider business objectives.

About You

We're looking for a proven people leader with a strong background in sales, customer service or contact centre operations.

Experience leading large operational teams within a customer-focused environment.
Proven track record of managing change and delivering business improvements.
Strong understanding of performance management, customer experience and operational KPIs.
Experience of capacity planning, budgeting and resource management.
Demonstrable stakeholder management skills, including working with senior leaders.
Knowledge of continuous improvement methodologies and operational excellence.

Skills & Attributes

Excellent communication and interpersonal skills.
Commercially minded with strong decision-making capability.
Customer-focused with a passion for delivering outstanding service.
Able to influence and build effective relationships across multiple functions.
Resilient, adaptable and comfortable operating in a fast-paced environment.
Strong coaching and people development capability.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

Bupa Place

Cycle to work scheme, Health & wellbeing programme, Canteen, Employee mentoring programme, Private dental insurance, Additional leave, Gym membership, Paid volunteer time, Private medical insurance, Financial planning services, Referral programme, Company pension, Free flu jabs

Quick apply

Refine Your Search

bupa jobs in salford, eng

Customer Service Manager - Retention SME Direct

Health Clinics Booking Advisor - Fixed Term

Credit Control Advisor

Procurement Support Specialist

Customer Underwriting Advisor

Care Home Customer Support Assistant

Cash Management Accountant

Clinical Quality Assurance Manager

Dental Nurse

Pay Services Manager

Virtual Account Manager - Retention SME Direct

Care Assistant

Dental Nurse/Treatment coordinator

Advanced Nurse Practitioner - Adult RN (Remote)

Remote Sessional Counsellor/Psychotherapist

Business Information Security Officer, Dental & Care Services

Kitchen Assistant

Housekeeping Assistant - Bank

Housekeeping Assistant

Supplier Assurance and Project Manager

I want to receive the latest job alerts for bupa in salford, eng

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