Policy advisor Work, Jobs in Salisbury, Wil (with Salaries)

Customer Experience Advisor
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Helpline Advisor
Macular Society —Andover
- £29,000 - £31,000 a year
- Part-time
- Hybrid work
- Teaching
- Nursing
- Annual leave
Quick apply
6d
Field Service & Technical Sales Specialist - Medical Equipment
Prescott's, Inc —Salisbury
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Schematics
- Sales
- Annual leave
Quick apply
Customer Advisor - Private Medical Insurance
Aviva —Eastleigh
- £26,900 - £33,885 a year
- Part-time
- Employee discount
Operational Safety Advisor
Chemring Countermeasures —Salisbury
- £35,000 - £40,000 a year
- Full-time
- Computer skills
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
8d
HR Advisor
Roke Manor Research Limited —Romsey
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
HR Advisor
Roke —Romsey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Head of Social and PR
B&Q —Eastleigh
- From £90,000 a year
- Part-time
- Hybrid work
- Social media management
- Annual leave
- Employee assistance programme
4d
People Advisor
Rygor Group Ltd —Westbury
- £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Annual leave
People & Culture Advisor
Lester Aldridge —Bournemouth
- Full-time
- Hybrid work
- Travel
- Analytics
- Employee discount
HR Advisor
Solent Group —Christchurch
- Full-time
- Hybrid work
- Conflict management
- Recruiting
- Training & development
- Work from home
- Flexible schedule
Quick apply
Regional HR Advisor - Fixed Term (Mat Cover)
Hillier Nurseries Ltd —Romsey
- Up to £36,700 a year
- Part-time
- Continuous improvement
- Travel
- Human resources
- Free parking
- Annual leave
Quick apply
9d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
8d
Compliance and Risk Advisor
Charles Trent —Poole
- £35,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Continuous improvement
Quick apply
People Advisor (trainee)
Rygor Group Ltd —Westbury
- £12.71 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Project Manager
Callen-Lenz —Salisbury
- £50,000 - £60,000 a year
- Hybrid work
- Travel
- Agile
- Annual leave
3d
Insurance Advisor
Howden Group Holdings —Eastleigh
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
HR Business Partner - 18 month fixed term contract
Solent Group —Christchurch
- Full-time
- Hybrid work
- Project management
- Conflict management
- Recruiting
- Work from home
- Flexible schedule

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policy advisor jobs near salisbury, wil

Customer Experience Advisor

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Organisational skills
Customer interaction
Communication skills
Time management

Full job description

Job Advert

Job Title: Customer Experience Advisor

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

The Customer Experience Advisor is responsible for delivering outstanding service across all inbound customer contact channels, including voice and digital platforms (e.g. email, webchat, messaging). The role focuses on resolving enquiries related to Administration, Accounts, and Maintenance/Repairs, ensuring a seamless and positive experience for every customer.

This role aims to resolve queries at the first point of contact wherever possible, minimise escalations, and take ownership of customer issues through to full resolution, acting as a strong advocate for customer experience across the business.

Main Duties and Objectives:

Manage inbound customer contacts across multiple channels (telephone, email, webchat, etc.) in a professional and empathetic manner
Resolve enquiries relating to
- Accounts (e.g. Balances, Billing, Payments snd Service Charges)
- Admin (e.g Account Updates and General Enquiries)
- Maintenance/Repairs (e.g.
Strive to achieve First Contact Resolution (FCR) wherever possible
Take full ownership of customer queries and ensure end-to-end resolution, including managing follow-ups
Proactively manage escalations through to resolution, maintaining communication with the customer
Resolve non-escalated complaints efficiently and in line with company policy
Ensure all complaints are handled with empathy, accountability, and fairness
Provide a consistently excellent customer experience on every interaction
Act as a champion for customer-centric thinking, challenging processes that may negatively impact the customer journey
Identify recurring issues or inefficiencies and provide feedback to the Resolution and Continuous Improvement Team to improve service delivery
Build rapport and trust with customers, ensuring they feel valued and supported Accurately log all interactions and actions taken within systems
Where escalation is required:
- Clearly communicate next steps and expectations to the customer
- Take ownership of the case and manage it through to resolution
- Liaise with internal teams to ensure timely outcomes
- Ensure customers are kept informed with regular updates
Actively listen, show empathy, and tailor communication style to meet customer needs
Go above and beyond to create positive, memorable experiences
Encourage satisfied customers to leave feedback, including Trustpilot reviews
Promote feedback opportunities at appropriate moments in the customer journey

Essential Skills:

Strong communication skills (verbal and written)
Excellent problem-solving and decision-making abilities
High level of empathy and emotional intelligence
Ability to manage multiple systems and tasks simultaneously
Strong organisational and time management skills
Experience in a contact centre or customer service environment preferred
Experience handling complex customer queries or complaints
Exposure to accounts, admin, or repairs/maintenance-related queries is advantageous

Behaviours:

Customer-first mindset – always prioritising customer outcomes
Ownership & accountability – taking responsibility through to resolution
Resilience – managing challenging interactions positively
Collaboration – working effectively with colleagues and other teams
Continuous improvement – proactively identifying opportunities to enhance service
Integrity & professionalism – acting in line with company values

Performance Measures (KPI's):

First Contact Resolution (FCR)
Customer Satisfaction (CSAT)/Customer Experience scores
Quality Assurance (QA) scores
Average Handling Time (AHT) (balanced with quality and resolution)
Contact volumes and productivity metrics
Complaint resolution times and outcomes
Adherence to schedule
Trustpilot/review generation targets
Escalation management effectiveness (timeliness and resolution

Success Measures:

Consistently resolving customer queries quickly and accurately
Delivering high customer satisfaction scores
Reducing repeat contacts through effective first-contact resolution
Taking ownership of issues and ensuring they are fully resolved
Positively influencing customer perception through exceptional service
Actively contributing to service improvements and customer-centric change

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

policy advisor jobs in salisbury, wil

Customer Experience Advisor

Contact Centre Training and Quality Manager

Helpline Advisor

Field Service & Technical Sales Specialist - Medical Equipment

Customer Advisor - Private Medical Insurance

Operational Safety Advisor

Executive Complaints Team Lead

HR Advisor

HR Advisor

Head of Social and PR

People Advisor

People & Culture Advisor

HR Advisor

Regional HR Advisor - Fixed Term (Mat Cover)

Resolution Team Lead

Compliance and Risk Advisor

People Advisor (trainee)

Project Manager

Insurance Advisor

HR Business Partner - 18 month fixed term contract

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