Line lead Work, Jobs in Sandhurst, Ham (with Salaries)

Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
9d
General Manager
Hampshire Cultural Trust —Aldershot
- £32,500 - £36,500 a year
- Weekend availability
- Budgeting
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Yard Operations Manager
Site-Equip Ltd —Alton
- Full-time
- Customer service
- Forklift
- Team management
- Free parking
- Store discount
Quick apply
Outdoor Education Lead
Amegreen Children's Services —Theale
- £25,000 - £30,000 a year
- Full-time
- Cooking
- Experience working with children
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Outbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Logistics Manager
Southern Co-op —Sandhurst
- Communication skills
- Employee assistance programme
- Employee discount
Manufacturing Excellence Line Lead (18 month FTC)
PepsiCo —Reading
- Team management
- In-person
- Training & development
9d
Golf Course & Landscape Manager
Mad Swans —Alton
- £45,000 a year
- Weekend availability
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
12d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Place Insight & Evaluation Officer
Get Berkshire Active —Marlow
- £32,000 - £36,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Analytics
- Free parking
- Work from home
Quick apply
Site Porter
Licensed Trade Charity —Ascot
- Full-time
- Computer literacy
- Communication skills
- School
Anti Money Laundering Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Retail Store Manager - Wokingham
Cotton Traders —Wokingham
- £28,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Trainee Stock Auditor (Licensed Hospitality) - Reading
Roslyns Group —Reading
- £26,500 - £28,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Framework Administrator
BAE Systems —Frimley
- Hybrid work
- English
- Databases
- Communication skills
- Employee discount
3d
General Manager
Aramark —Windsor
- £50,000 a year
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
10d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule

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Head of Service Delivery

LRG -
Camberley

Quick apply

Job details

9 days ago

Benefits

Company pension

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Root cause analysis

Full job description

Job Title: Head of Service Delivery

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Head of Service Delivery is responsible for the end-to-end performance, governance, and continuous improvement of IT service delivery across LRG, ensuring that all internal teams and third-party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.

This role provides a single point of accountability for service performance, supplier management, and operational governance.

The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. This aligns with LRG’s requirement for strong service leadership, performance reporting, and continuous improvement ownership.

Key Responsibilities:

Service Governance & Performance

Own and manage service performance across all IT suppliers and internal teams
Ensure delivery against agreed SLAs and KPIs
Lead:
- Monthly Service Reviews
- Quarterly Service Reviews
- Operational governance forums
Ensure all reporting meets LRG’s requirements (service, performance, financial, and operational)

Supplier & Contract Management

Act as the primary point of accountability for third-party service providers
Hold suppliers accountable for:
- Contractual delivery
- Service levels
- Continuous improvement commitments
Manage supplier escalations and dispute resolution
Monitor service credits, penalties, and commercial alignment

Reporting & Service Insight

Deliver and continuously improve service reporting and dashboards, including:
- Incident and request trends
- SLA performance
- Demand patterns
- Escalations and root cause themes
Provide actionable insight and recommendations to senior leadership
Ensure reporting drives decision-making and service optimisation

Operational Alignment & Integration

Act as the bridge between IT operations, infrastructure, EUC, and suppliers
Ensure end-to-end service delivery, not siloed tower delivery
Support implementation of:
- Single front door service model
- Unified ticketing and service catalogue
Align services across multiple business units and suppliers

Risk, Issue & Escalation Management

Own and manage service-related risks and issues
Lead major incident and escalation governance
Ensure root cause identification and preventative actions

Stakeholder Engagement

Build strong relationships with:
- Internal stakeholders (Technology, Operations, Business Units)
- External suppliers and partners
Provide clear, structured communication to:
- Senior leadership (including CTO)
- Operational teams

What are we looking for:

Proven experience in Service Delivery Management (ITIL-aligned environment)
Strong experience managing third-party suppliers and contracts
Demonstrable experience in:
- SLA/KPI management
- Service reporting and governance
- Incident and escalation management
Strong stakeholder management at operational and executive level

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

line lead jobs in sandhurst, ham

Head of Service Delivery

General Manager

Yard Operations Manager

Outdoor Education Lead

Outbound Service Delivery Lead

Warehouse Process and Compliance Manager

Logistics Manager

Manufacturing Excellence Line Lead (18 month FTC)

Golf Course & Landscape Manager

Inbound Service Delivery Lead

Place Insight & Evaluation Officer

Site Porter

Anti Money Laundering Service Delivery Lead

2nd Line Support Analyst

Assistant Facilities Manager

Retail Store Manager - Wokingham

Trainee Stock Auditor (Licensed Hospitality) - Reading

Framework Administrator

General Manager

Senior Director, Information Technology EMEA

I want to receive the latest job alerts for line lead in sandhurst, ham

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