Director of risk management Work, Jobs in Sandwell, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
10d
Strategy Lead - Oldbury
DPD Group UK —Oldbury
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Director / Senior Director, Quality & Risk Management (Global Transaction Advisory Group)
Alvarez and Marsal —Birmingham
- Full-time
- Tax experience
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Investigations Manager – Major Investigations - Welsh Desirable
Independent Office for Police Conduct —Birmingham
- £64,301 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
8d
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
3d
Director / Senior Director, Quality & Risk Management (Global Transaction Advisory Group)
Alvarez & Marsal —Birmingham
- Tax experience
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
9d
Executive Director of Finance and Estates
Walsall College —Walsall
- £115,000 a year
- Leadership
- Free parking
- Annual leave
10d
Regional SHE Performance and Culture Partner - Anglia and Eastern
untypical —Shirley
- Public speaking
- Employee assistance programme
Deputy Director of Transformation
Midlands Partnership University NHS Foundation Trust —Stafford
- £94,356 - £108,814 a year
- Full-time
- Travel
9d
Integration Team Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
14d
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
13d
Operating Unit Director
Mitie —Dudley
- Full-time
- Continuous improvement
- Contracts
- Leadership
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Responsible Individual for children's home
Premium children’s care —Moseley
- £500 a day
- Management
- Microsoft Office
- Supervising experience
Quick apply

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director of risk management jobs near sandwell, wmd

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of risk management jobs in sandwell, wmd

Director of Customer Operations

Head of Area

Head of Project Management Office (PMO)

Strategy Lead - Oldbury

Director / Senior Director, Quality & Risk Management (Global Transaction Advisory Group)

G6 Assistant Director of Change Governance

Investigations Manager – Major Investigations - Welsh Desirable

Head of Strategy, Performance and Improvement

Director / Senior Director, Quality & Risk Management (Global Transaction Advisory Group)

Head of Partnerships

Executive Director of Finance and Estates

Regional SHE Performance and Culture Partner - Anglia and Eastern

Deputy Director of Transformation

Integration Team Manager

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

Associate Director of Global Trade

Trade Operations Director

Operating Unit Director

Head of Driver Policy (job-share)

Responsible Individual for children's home

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