Conference manager Work, Jobs in Scotland (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
6d
Conference Project Manager
Abbey Group —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Employee assistance programme
Quick apply
5d
Team Manager
Fife Council —Cupar
- £57,196.54 - £62,583.94 a year
- Full-time
- Supervising experience
- Presentation skills
- Travel
- Employee discount
13d
Conference & Meetings Operations Manager
Elior UK —Edinburgh
- £36,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Team management
Quick apply
6d
Assistant Group Conference & Events Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Annual leave
Quick apply
Senior Relationship Manager, Business Development, Agriculture Sector
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Banking
- Annual leave
Senior Manager, Life Science and Healthcare Insights Lead, Clients & Markets
Deloitte —Aberdeen
- Hybrid work
- Project management
- Leadership
- Communication skills
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Senior Events Advisor (Events Manager / Corporate Events Lead)
Offshore Energies UK —Aberdeen
- From £35,000 a year
- Full-time
- Management
- Project management
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Principal Travel Product Manager
Magnificent Himalayan Travel Services Ltd —Alloa
- £5,000 - £6,000 a month
- Full-time
- Hospitality
- English
- Microsoft Office
Quick apply
2d
Business Development Manager - Europe & Africa
NOV Inc. —Aberdeen
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Gym membership
Events Operations Manager (F&B)
Gleneagles —Auchterarder
- £53,363 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Edinburgh
- Full-time
- Sales
- AWS
- Bachelor's degree
Senior Manager (Learning Specialist) - Workforce Transformation
Capgemini —Glasgow
- Hybrid work
- Business development
- AI
Facilities Manager
Scottish Rugby Limited —Edinburgh
- £50,000 - £55,000 a year
- Full-time
- Management
- Organisational skills
Quick apply
12d
Partnerships Manager
National Westminster Bank PLC —Edinburgh
- From £27,090 a year
- Full-time
- Hybrid work
- Hotel
- Presentation skills
- Contracts
- Annual leave
Operations Venue Manager
Elior UK —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Hospitality
- Leadership
Quick apply
Relationship Manager (London or Scotland)
LendInvest —Glasgow
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Conference & Events Supervisor
Marcliffe —Aberdeen
- £30,420 a year
- Bar
- Management
- Hotel
- Employee assistance programme
- Employee discount
Strategic Communications and Engagement Specialist, Corporate Affairs Department
Bermuda Monetary Authority —Hamilton
- Marketing
- Bachelor's degree
- Organisational skills
10d

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
6 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

conference manager jobs in scotland

Complaints Experience & Journey Lead

Conference Project Manager

Team Manager

Conference & Meetings Operations Manager

Assistant Group Conference & Events Manager

Senior Relationship Manager, Business Development, Agriculture Sector

Senior Manager, Life Science and Healthcare Insights Lead, Clients & Markets

International Market Lead, Middle East

Senior Events Advisor (Events Manager / Corporate Events Lead)

Principal Travel Product Manager

Business Development Manager - Europe & Africa

Events Operations Manager (F&B)

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Senior Manager (Learning Specialist) - Workforce Transformation

Facilities Manager

Partnerships Manager

Operations Venue Manager

Relationship Manager (London or Scotland)

Conference & Events Supervisor

Strategic Communications and Engagement Specialist, Corporate Affairs Department

I want to receive the latest job alerts for conference manager in scotland

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Your benefits breakdown

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Your leave allowance

Total rewards package

Welcome to our Gogarburn hub

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