Helpdesk technician Work, Jobs in Scotland (with Salaries)

IT Support Technician
Tech Mahindra —Fort William
- From £33,000 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
10d
Junior IT Support Technician
RAD Hotel Group —Cumnock
- Full-time
- Hotel
- Computer networking
- Communication skills
Quick apply
5d
IT Desktop Support
Axiom Technologies —Glasgow
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
2d
IT Support
Covetrus —Dumfries
- Full-time
- Computer literacy
- Communication skills
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Area Site Technician- Dundee / Perth / Aberdeen
City Facilities Management (UK) —Aberdeen
- £37,290.03 - £39,825.03 a year
- Overtime
- Employee discount
Area Site Technician - Glasgow
City Facilities Management (UK) —Glasgow
- £41,324.95 a year
- Full-time
- Bakery
- Employee discount
Distribution Site Technician - Cumbernauld (Westfield DC)
City Facilities Management (UK) —Cumbernauld
- £39,111.36 a year
- Overtime
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
3d
HVAC Technician : Glasgow
City Facilities Management (UK) —Glasgow
- Part-time
- Customer service
- Travel

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IT Support Technician
Tech Mahindra —Fort William
Password resets and account access issues. Strong communication skills with a service-minded attitude. Provide first-line support for end users via phone, email…
From £33,000 a year
Quick apply
10d
Junior Trainee Website Administrator
Frank Nicol Farm & Garden Machinery —Dingwall
The position may also involve some sales of equipment etc. Working on marketing projects with the sales team. Updating the back end of the website when needed.

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IT Support Technician

Tech Mahindra -
Fort William

Quick apply

Job details

Full-time
From £33,000 a year
10 days ago

Qualifications

CRM software
Technical troubleshooting
Desktop support
Computer literacy
User account provisioning
Ticket management
English
Microsoft Office Suite
User account management
Bachelor's degree
Computer hardware
Technical support incident logging
Organisational skills
ServiceNow
Customer support
Communication skills
Active Directory
Time management
Mobile devices
VPN

Full job description

Role Summary

We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.

Key Responsibilities

Provide first-line support for end users via phone, email, or ticketing system
Troubleshoot and resolve common IT issues, including:
PC and laptop problems
Password resets and account access issues
Software installation and basic configuration
Network connectivity (Wi-Fi, VPN)
Set up and prepare IT equipment (laptops, desktops, mobile devices)
Assist with onboarding and offboarding of employees (user accounts, hardware setup)
Log, track, and update support tickets in the IT service management system
Escalate more complex issues to senior IT staff when required
Maintain basic documentation and user guides

Required Skills & Qualifications

Basic understanding of Windows operating systems and Microsoft 365
Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
Good problem-solving and troubleshooting skills
Strong communication skills with a service-minded attitude
Ability to work independently and as part of a team
Relevant IT education or certification (or equivalent experience)

Preferred (but not required)

Experience with ticketing systems (e.g. ServiceNow)
Basic knowledge of Active Directory or user management
Prior experience in a helpdesk or support role

Key Competencies

Customer-focused and patient
Organized and detail-oriented
Willingness to learn and develop IT skills

Business Overview:

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way… to RISE!

What makes a wonderful team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Contact our Talent Acquisition team! We look forward to speaking with you!

A job is not just a job. It is who you are!

Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.

If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.

Join us in fostering an inclusive environment where everyone can thrive and contribute their best!

Job Types: Full-time, Contract

Pay: From £33,000.00 per year

Experience:

IT Support : 4 years (preferred)

Location:

Fort William PH33 (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in scotland

IT Support Technician

Junior IT Support Technician

IT Desktop Support

IT Support

Helpdesk Operator - Backshift

Incident Customer Service Operator - Glasgow

Area Site Technician- Dundee / Perth / Aberdeen

Area Site Technician - Glasgow

Distribution Site Technician - Cumbernauld (Westfield DC)

Mobile Regional Technical Supervisor

HVAC Technician : Glasgow

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