Mobility specialist Work, Jobs in Scotland (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
1d
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Reward, Benefits & Mobility Coordinator
Prestwick Aerosystems Limited —Prestwick
- Full-time
- Microsoft Excel
- Travel
- Free parking
- Annual leave
7d
Sustainability Specialist - Nature and Biodiversity
Scottish Power —Cambuslang
- £55,000 - £68,750 a year
- Analysis skills
- Business
- Annual leave
- Employee discount
3d
Technical Records Specialist
Boeing —Lossiemouth
- English
- Communication skills
- Life insurance
11d
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Communication skills
Document Controller
Scottish Power —High Blantyre
- From £34,040 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
2d
Qualified Vision Rehabilitation Specialist
Guide Dogs for the Blind Association —Hamilton
- £34,805 - £38,388 a year
- Weekend availability
- Rehabilitation centre
- Travel
- Annual leave
- Employee discount
2d
Graduate Specialist Program – Supply Chain
Rexroth —Glenrothes
- Full-time
- Computer literacy
- Master's degree
- Analysis skills
- Employee discount
Quick apply
Supply Chain Specialist (Supply Chain Management)
Boeing —Lossiemouth
- Mentoring
4d
Wind Turbine Technician - North Scotland
EDF Energy —Garve
- £40,800 - £54,000 a year
- Overtime
- Annual leave
- Life insurance
Operational Delivery Professional - Dundee
Department for Work and Pensions —Dundee
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Mobile Water Treatment Technician
Equans —Bellshill
- Full-time
- Annual leave
- Employee assistance programme
Graduate Specialist Program - Manufacturing Engineering
Rexroth —Glenrothes
- Full-time
- Engineering
- Master's degree
- Continuous improvement
- Employee discount
Quick apply
Driver
ABM UK —Paisley
- Weekend availability
- Customer service
- Communication skills
- Employee discount
Quick apply
Logistics Support Analysis Engineer
Boeing —Lossiemouth
- Engineering
- Analysis skills
- Life insurance
Enterprise Performance & Planning Mgr
Scottish Power —Cambuslang
- From £76,800 a year
- Project management
- Continuous improvement
- Contracts
- Annual leave
- Employee discount
11d
Project Manager
Scottish Power —Glasgow
- From £59,200 a year
- Analysis skills
- Budgeting
- Negotiation
- Annual leave
- Employee discount
4d
Senior Co-ordinator
Mears Group —Livingston
- Up to £35,000 a year
- Microsoft Word
- Computer literacy
- Leadership
- Employee discount
- Referral programme

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mobility specialist jobs near scotland

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

mobility specialist jobs in scotland

Mobility Support Specialist

Customer Service Specialist (Edinburgh)

Sustainable Mobility Planners (Varying grades)

Reward, Benefits & Mobility Coordinator

Sustainability Specialist - Nature and Biodiversity

Technical Records Specialist

Driver

Document Controller

Qualified Vision Rehabilitation Specialist

Graduate Specialist Program – Supply Chain

Supply Chain Specialist (Supply Chain Management)

Wind Turbine Technician - North Scotland

Operational Delivery Professional - Dundee

Mobile Water Treatment Technician

Graduate Specialist Program - Manufacturing Engineering

Driver

Logistics Support Analysis Engineer

Enterprise Performance & Planning Mgr

Project Manager

Senior Co-ordinator

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