Service desk technician Work, Jobs in Scotland (with Salaries)

Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
1d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme
Technical Support Engineer
Total IT Global —Elgin
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Windows
- Travel
- Flexible schedule
Quick apply
Service Technician
NOV Inc. —Aberdeenshire
- Full-time
- Management
- Computer literacy
- Supervising experience
Process Engineering Technician
Raytheon —Livingston
- Full-time
- Hybrid work
- Computer literacy
- Engineering
- Maintenance
- Sick pay
Facilities Technician
Cirrus Logic —Edinburgh
- Full-time
- Computer literacy
- Travel
- Computer skills
2d
Service Desk Technician (1 FTE, Fixed Term)
Ayrshire College —Ayr
- £29,778 a year
- Temporary
6h
Facilities Technician
Dalkia —Glasgow
- Customer service
- Computer literacy
- Travel
3d
Seal Technician - Service & Installation
Filta Group —Grangemouth
- £31,300 a year
- Overtime
- Customer service
- Travel
- Agile
- Health & wellbeing programme
- Employee discount
Quick apply
Nail Technician
USA nails and beauty City Centre —Glasgow
- £12.71 - £15.00 an hour
- Part-time
- Social media management
- Customer service
- English
Quick apply
Fire & Security Field Technician
Dalkia —Edinburgh
- Maintenance
10h
Senior Product Test Engineer
Raytheon —Livingston
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- In-person
- Sick pay
3d
Geotechnical Engineer
Amey Ltd —Edinburgh
- Civil engineering
- Annual leave
Quick apply
Geotechnical Engineer-Scotland
Amey Ltd —Aberdeen
- Mentoring
- Annual leave
Quick apply
Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Self employed nail technicians, make up artists, beauticians
Lumina —Edinburgh
- £50 - £100 an hour
- Part-time
- Customer service
- English
- In-person
Quick apply

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IT Project Support Officer
NHS Scotland —Melrose
Support the development and maintenance of key project documentation (e.g. plans, risk logs, action trackers, highlight reports).
£31,537 - £34,303 a year
10d
IT Service Desk Analyst
Scottish Government —Edinburgh
Lead Criteria 1: Performing tasks such as taking calls from customers and trying to resolve their queries. Lead Criteria 2: Customer care, communication skills…
£31,231 - £33,560 a year
3d

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Graduate / Entry-Level 1st Line IT Support Technician

Microman Computer Support Limited
Glasgow

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Active Directory
Mobile devices

Full job description

Job Overview

Microman Computer Support is looking for a motivated Graduate or Entry-Level 1st Line IT Support Technician to join our friendly and growing managed service provider (MSP) team in Glasgow. This is an excellent opportunity to begin your IT career, gain hands-on experience across varied customer environments and develop with support from experienced engineers.

About Us

Microman supports organisations across a wide range of industries. As an MSP, we act as an outsourced IT team for multiple customers, providing responsive day-to-day support alongside telecoms, networking, CCTV, audio visual and mobile signal solutions. You will therefore gain exposure to different users, systems and business environments.

Responsibilities

Act as a first point of contact for customer IT queries by telephone, email and the service desk.
Log, categorise, prioritise and update support tickets, keeping customers informed throughout.
Triage and resolve common Windows, Microsoft 365, email, printer, application and hardware issues using remote support tools.
Assist with user account administration, password resets, device setup, onboarding and offboarding.
Carry out basic network troubleshooting, including Wi-Fi, connectivity, TCP/IP, DNS and DHCP issues.
Work within agreed service levels and recognise when an issue needs urgent attention.
Escalate incidents to 2nd or 3rd line engineers with clear notes, troubleshooting steps and relevant evidence.
Maintain accurate ticket records, technical notes and customer documentation.
Support equipment preparation, installations and occasional customer site visits alongside senior engineers.
Build your technical knowledge through structured learning, coaching and exposure to varied customer environments.

You will communicate with both technical and non-technical users, taking ownership of straightforward issues and asking for support when required. We value a calm, helpful approach and clear customer communication as highly as existing technical experience.

You will follow service desk processes, information security requirements and data protection legislation at all times.

The role is primarily office and service desk based in Glasgow, with occasional customer site visits and project support. Some UK-wide travel may be required.

This is a full-time, permanent role, Monday to Friday, with occasional weekend work where required.

What We're Looking For

You may be a recent graduate, college leaver, apprentice or career starter with an IT-related qualification, home-lab experience, volunteering, work experience or a strong demonstrable interest in technology. Previous MSP or commercial service desk experience is welcome but not essential.

Friendly, professional communication and a confident telephone manner.
Ability to explain technical steps clearly to non-technical users.
A logical troubleshooting approach, curiosity and willingness to learn.
Good organisation, attention to detail and the ability to manage several tickets with guidance.
A customer-focused attitude and willingness to take ownership.
Ability to work both independently and collaboratively as part of a support team.

Useful Technical Knowledge

Windows 10/11 and common desktop applications.
Microsoft 365, Outlook and Teams.
Basic user and group administration in Active Directory or Microsoft Entra ID.
Fundamental networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
PC hardware, peripherals and mobile devices.
Any exposure to ticketing systems, remote support tools, Intune, Azure or cybersecurity fundamentals.

We do not expect you to know everything on day one. Training and guidance will be provided; attitude, communication and a genuine interest in developing an IT support career are key.

A full, clean, UK driving licence is preferred.

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service desk technician jobs in scotland

Graduate / Entry-Level 1st Line IT Support Technician

IT Support Technician

Technical Support Engineer

Service Technician

Process Engineering Technician

Facilities Technician

Service Desk Technician (1 FTE, Fixed Term)

Facilities Technician

Seal Technician - Service & Installation

Nail Technician

Fire & Security Field Technician

Senior Product Test Engineer

Geotechnical Engineer

Geotechnical Engineer-Scotland

Engineering Geologist

Self employed nail technicians, make up artists, beauticians

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