Service transition manager Work, Jobs in Scotland (with Salaries)

Service Delivery/Transition Manager- Edinburgh or Bristol
FDM Group —Edinburgh
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Annual leave
7d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Senior Business Change Manager
SSE —Tayside Region
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
9d
Continuous Process Service Improvement Analyst East Kilbride
Aimée Willow Connex —Scotland
- Analysis skills
- Continuous improvement
- Financial services
10d
Business Process Manager - Shared Service Centre Workstream
William Grant & Sons —Cumbernauld
- Continuous improvement
9d
Acceptance Manager
Assystem —Glasgow
- Organisational skills
- Communication skills
Operations Manager
Murphy Group —Scotland
- Management
- Contracts
- Negotiation
- Annual leave
- Employee discount
Field Operations Manager- UK North Sea
Honeywell —Aberdeen
- Full-time
- Management
- Contracts
- Training & development
Quality & Compliance Manager
Equans —Kirkcaldy
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Outreach Manager
Abbeycare Scotland —Erskine
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Computer literacy
- Data entry
- Free parking
- Sick pay
Quick apply
9d
Senior Manager (Learning Specialist) - Workforce Transformation
Capgemini —Glasgow
- Hybrid work
- Sales
- Business development
- Mentoring
Programme Performance Lead (Umbrella Contractor)
ASSYSTEM —Helensburgh
- Full-time
- Communication skills
Quick apply
Project Manager
Heriot Watt University —Edinburgh
- £31,236 - £36,636 a year
- Part-time
- Analysis skills
- University
- Organisational skills
- Annual leave
- Flexible schedule
Senior Project Manager
Murphy Group —Scotland
- Management
- Contracts
- Construction experience
- Annual leave
- Employee discount
Consents and Environment Manager
SSE —Perth
- £44,600 - £65,900 a year
- Employee discount
- Gym membership
14d
Senior Product Manager
Nationwide Building Society —Glasgow
- £75,000 a year
- Temporary
- Communication skills
- Banking
7d
Senior Project Manager
Taymouth Castle —Aberfeldy
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Employee assistance programme
Quick apply
Sr. Program Manager
Clearwater Analytics, LLC —Edinburgh
- Writing skills
- Master's degree
- Bachelor's degree
Quick apply
9d
Contract Manager
SSE —Perth
- £51,600 - £77,400 a year
- Full-time
- Contracts
- Communication skills
- Negotiation
- Employee discount
1d
Administration Manager
Balfour Beatty —Isle of Lewis
- Hybrid work
- Microsoft Powerpoint
- Administrative experience
- Team management
- Annual leave
7d

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Service Delivery/Transition Manager- Edinburgh or Bristol

FDM Group -
Edinburgh

Apply Now

Job details

Fixed term contract
7 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Stakeholder liaison
IT service management
Continuous improvement
Risk management
Organisational skills
ServiceNow
Financial services
Communication skills

Full job description

About The Role

FDM is a global business and technology consultancy seeking a Service Delivery/Transition Manager to work for our client within the Financial Services sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh or Bristol.

Our client is seeking a Service Delivery/Transition Manager who is responsible for ensuring that new and changed services are introduced into production in a controlled, supportable and operationally ready manner.

Working into the Head of Service Transition, the role provides hands-on service transition governance across projects, programmes and service changes, ensuring that support requirements, operational risks, service management processes and service acceptance criteria are addressed before go-live. The role acts as a bridge between delivery and operations, helping project and technical teams achieve delivery outcomes while protecting service stability, customer experience and operational resilience.

Responsibilities:

Ensure new and changed services meet agreed operational readiness and service acceptance criteria.
Minimise operational risk associated with service introductions and major changes.
Support a globally consistent Service Transition framework aligned to ITIL best practice.
Promote service quality, supportability and customer-focused operational outcomes.
Enable delivery teams to transition services into live support with clear ownership, documentation, monitoring and support models in place.
Manage the end-to-end transition of assigned projects, programmes and service changes into live operation.
Define, maintain and apply Service Acceptance Criteria, operational readiness requirements and transition checklists.
Engage delivery teams early in the lifecycle to ensure support requirements, risks and operational dependencies are understood and embedded.
Facilitate operational readiness reviews, service introduction governance and go-live assessments.
Coordinate service owners, support teams and technical teams to ensure transition activities are completed before go-live.
Identify, document, manage and escalate service transition risks, issues and gaps.
Ensure support documentation, monitoring, training, knowledge transfer, service models and ownership arrangements are completed.
Work closely with Change Management, Incident Management, Problem Management, Service Desk, Site Support, NOC, engineering and application teams to ensure lifecycle alignment.
Maintain accurate transition reporting, governance updates and stakeholder communications.
Contribute to continual improvement of Service Transition processes, governance and tooling.

About You

3-5+ years experience working within Service Transition, Service Delivery, Change Management or related IT Service Management disciplines.
Experience contributing to service transition process improvement or framework development.
Experience supporting the transition of projects, applications, infrastructure or technology services into production environments.
Strong understanding of ITIL principles and service lifecycle management.
Experience conducting operational readiness reviews, service acceptance reviews or service introduction governance.
Strong risk management, governance and issue escalation capabilities.
Excellent stakeholder engagement and relationship management skills.
Strong written and verbal communication skills, including clear reporting and presentation of transition status.
Experience working across multiple technical teams, operational teams and business functions.
Ability to influence outcomes without direct authority.
Strong organisational and planning skills, with the ability to manage multiple concurrent transitions.
Passionate about service excellence, operational quality and good customer outcomes.

Preferred

ITIL Foundation or higher qualification.
Experience operating in financial services or another highly regulated environment.
Experience with ServiceNow or comparable ITSM tooling.
Experience supporting global delivery and operational teams.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

service transition manager jobs in scotland

Service Delivery/Transition Manager- Edinburgh or Bristol

Investigations Manager

Senior Business Change Manager

Continuous Process Service Improvement Analyst East Kilbride

Business Process Manager - Shared Service Centre Workstream

Acceptance Manager

Operations Manager

Field Operations Manager- UK North Sea

Quality & Compliance Manager

Outreach Manager

Senior Manager (Learning Specialist) - Workforce Transformation

Programme Performance Lead (Umbrella Contractor)

Project Manager

Senior Project Manager

Consents and Environment Manager

Senior Product Manager

Senior Project Manager

Sr. Program Manager

Contract Manager

Administration Manager

I want to receive the latest job alerts for service transition manager in scotland

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