Welfare officer Work, Jobs in Scotland (with Salaries)

Welfare Rights Officer
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Work from home
9d
Welfare Rights Officer - 3 Posts, Pullar House, Perth
Perth and Kinross Council —Perth
- £34,424 - £37,784 a year
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Presentation skills
- Annual leave
9d
Historic Buildings & Estate Officer
High Life Highland —Newtonmore
- £36,636 - £40,968 a year
- Full-time
- Remote
- Management
- Training & development
Resource Planning Officer
British Transport Police —Glasgow
- £35,754.47 a year
- Full-time
- Microsoft Outlook
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
10d
People Welfare Officer
The Fife Arms HQ —Braemar
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
Quick apply
Marine Personnel Officer
Anglo-Eastern Ship Management —Glasgow
- Full-time
- Management
- Human resources
- Recruiting
Quick apply
Sports Development Officer (Clubs & Communities) (Fixed term to March 2027)
High Life Highland —Inverness
- £41,423 - £44,899 a year
- Full-time
- Continuous improvement
10d
Housing Support Officer
Mears Group —Aberdeen
- £29,856.80 a year
- Monday to Friday
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Welfare Coordinator
St Andrew’s College Language Schools —Glasgow
- £18 - £95 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- First Aid Certification
- Annual leave
Disability Lead Officer
Aberlour Child Care Trust —Stirling
- £43,114 - £46,255 a year
- Continuous improvement
- Team management
- Mentoring
- Annual leave
Security Officer
University of Edinburgh —Edinburgh
- Full-time
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
Prisoner Custody Officer- Glasgow
Mitie —Glasgow
- Communication skills
13d
Prison Custody Officer- Dundee
Mitie —Dundee
- Communication skills
13d
Pupil Care & Welfare Officer, Inch View Primary School, Perth
Perth and Kinross Council —Perth
- £17,669 - £18,614 a year
- Temporary
- Experience working with children
- School
- Annual leave
5d
Senior Social Care Officer, COPE Team, Strathmooor House
Perth & Kinross Council —Perth
- £36,288 - £40,022 a year
- Part-time
- Remote
- Experience working with children
- Travel
- Communication skills
- Work from home
Prisoner Custody Officer- Inverness
Mitie —Inverness
- Communication skills
13d
Detention Custody Officer
Mitie —Strathaven
- £27,930 - £30,555 a year
- Overtime
- Communication skills
- Free parking
- Employee discount
Prison Custody Officer- Edinburgh
Mitie —Edinburgh
- Communication skills
13d
Principal Teacher - Flexible Learning Resource Team - Moray
Moray Council —Elgin
- £59,367 a year
- Team management
- School
- Teaching
- Relocation assistance
3d
Security Officer
Vigilant Security —Edinburgh
- £13.60 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply

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Welfare Rights Officer

Perth & Kinross Council -
Perth

Apply Now

Job details

Permanent | Full-time
£34,424 - £37,784 a year
9 days ago

Benefits

Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service
Computer literacy
Stakeholder liaison
Microsoft Office Suite
Presentation skills
Partnership building
Training & development
Communication skills
Negotiation

Full job description

Location:

Pullar House, 35 Kinnoull Street, Perth, PH1 5GD

Salary:

£34,424 - £37,784 per year

Contract Type:

Permanent

Position Type:

Full Time

Hours:

36 hours per week

Work From Home:

Hybrid

We currently have the following opportunity:

Welfare Rights Officer, 3 Posts - PKC14154
£34,424 - £37,784
Pullar House, Perth

As Welfare Rights Officer you will:

Provide telephone advice and information on state benefits, tax credits and other welfare rights issues to all stakeholders, including customers, council staff, frontline agencies and elected members through the Welfare Rights Advice Line and other contact methods.
Advocate for and represent service users and vulnerable people at Benefit Appeal Tribunals in relation to their entitlement to state benefits and tax credits.
Provide quality case work and appeals representation at the standard required by the Scottish National Standards for Information and Advice Providers.
Negotiate and mediate with appropriate agencies and organisations in the process of enabling service users and vulnerable people to secure their entitlement to state benefits, tax credits and other rights such as housing, employment, debt etc.
Develop and deliver training programmes for internal and external agencies i. e NHS, voluntary organisations.
Undertake campaign work targeted at vulnerable clients particularly those who are vulnerable due to age, frailty, disability, mental ill-health or substance misuse.
Take part in outreach work by establishing links with and undertaking talks to voluntary groups and organisations in order to promote the work of the Welfare Rights Team.
Engage in partnership working with other relevant services and agencies, e.g. The Pensions Service, NHS Tayside, Housing Benefits, Local Taxes etc.
Keep clear records and statistics as required to enable the Welfare Rights service to be monitored and assessed.
Ensure that the individuality, personal dignity and confidentiality of clients are respected at all times.
Maintain up-to-date knowledge and understanding of the eligibility criteria for benefits, tax credits and other income sources.
Have the ability to understand and interpret complex benefit legislation and case law.
Undertake appropriate training as directed by the Senior Welfare Rights Officer and co-operate with the introduction of new procedures and/or new technological systems.
Participate in team meetings, personal development and supervision and contribute to the development of the service by attending working groups and other forums as deemed appropriate.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

Good general education.
Ideally, you will have one year’s experience of providing welfare rights advice in either a paid or voluntary capacity.
A working knowledge of the eligibility criteria for welfare benefits and tax credits
You will have experience of advocating on behalf of service-users.
Good general education.
Ability to use IT programmes and packages such as Word, Excel, and Powerpoint etc.

Customer Care

You will have excellent customer care skills.

Health & Safety

You have a personal responsibility for taking care of yourself and others and must comply with all relevant Health and Safety legislation
Knowledge of health and safety issues and experience of undertaking risk assessments

Equality & Dignity at Work

The ability to treat colleagues and customers with dignity and respect as per the Employee Charter

Communications

Effective communication skills (verbal and written)
Ability to produce clear, concise written guidance and information.
Ability to produce, develop and deliver benefit training programmes.
Effective negotiation skills.
Effective presentation skills.
Listening skills

Flexibility

Ability to travel to appointments/meetings.

Achievement of Results

Ability to plan and organise own workload.
Ability to work to tight deadlines.
Ability to compile reports and maintain detailed records.

Quality

You must have the ability to champion change and work autonomously.

Team Working

Ability to build good working relationships with others

Decision Making & Problem Solving

Ability to make decisions as per responsibilities of this post. Ability to problem solve either alone or with appropriate colleagues.

Any Additional Requirements

Must be able to cope with the demands of the job and attend on a regular basis.
To work well as part of a team
Empathic and non-judgemental approach
Ability to work under pressure.
Willingness to undertake training.
Flexible approach to working.
Self-motivated.
Ability to use your initiative.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

Apply Now

Refine Your Search

welfare officer jobs in scotland

Welfare Rights Officer

Welfare Rights Officer - 3 Posts, Pullar House, Perth

Historic Buildings & Estate Officer

Resource Planning Officer

People Welfare Officer

Marine Personnel Officer

Sports Development Officer (Clubs & Communities) (Fixed term to March 2027)

Housing Support Officer

Welfare Coordinator

Disability Lead Officer

Security Officer

Prisoner Custody Officer- Glasgow

Prison Custody Officer- Dundee

Pupil Care & Welfare Officer, Inch View Primary School, Perth

Senior Social Care Officer, COPE Team, Strathmooor House

Prisoner Custody Officer- Inverness

Detention Custody Officer

Prison Custody Officer- Edinburgh

Principal Teacher - Flexible Learning Resource Team - Moray

Security Officer

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