Patient access lead Work, Jobs in Seer Green, Bkm (with Salaries)

Customer Excellence Head
Novartis —London
- £84,490 - £156,910 a year
- Full-time
- CRM software
- Management
- English
Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
10d
Global Value, Access & Government Affairs Lead
Mundipharma —London
- Full-time
- Doctoral degree
- Master's degree
- Business development
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
13d
Health Programme Lead for Families First Partnership Programme
Buckinghamshire Healthcare NHS Trust —Stoke Mandeville
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Annual leave
11d
Therapy Lead- Addictions
Priory —London
- £41,200 - £46,000 a year
- Full-time
- Supervising experience
- Care plans
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Operations
East Berkshire Primary Care Out of Hours —Bracknell
- £65,000 - £72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
19h
Patient-Centered Outcomes Research (PCOR) Lead (UK)
UCB —Slough
- Doctoral degree
- Master's degree
- Leadership
18h
Wellness Navigator
Berkshire Healthcare NHS Foundation Trust —Bracknell
- £29,812 - £32,715 a year
- Full-time
- Hybrid work
- Travel
- Psychology
- Communication skills
- Free parking
- Annual leave
4d
Advanced Mammographer
NHS Professionals —High Wycombe
- £27.01 an hour
- Temporary
- Hospital
- Patient care
- In-person
- Annual leave
Quick apply
Field Excellence Lead
Novartis —London
- £71,330 - £132,470 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Bachelor's degree
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Employee assistance programme
Lead, Sourcing & Supplier Relations
McKesson —London
- Microsoft Excel
- Master's degree
- Project management
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
Addictions Therapy Lead
Priory —Woking
- £41,200 a year
- Full-time
- Supervising experience
- Care plans
- Leadership
- Free parking
- Annual leave
Quick apply
14d
Director Health Economics & Outcomes Research (HEOR)
BioNTech AG —London
- £168,100 - £268,700 a year
- Full-time
- Doctoral degree
- Master's degree
- Presentation skills
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
12d
Private Patients Pathway Co-ordinator
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Annual leave
5d
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Senior Director, Search & Evaluation Late TA Lead, Immunology
CSL Behring —Maidenhead
- £263,000 - £328,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Business development

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patient access lead jobs near seer green, bkm

Customer Excellence Head

Novartis -
London

Apply Now

Job details

Full-time
£84,490 - £156,910 a year

Qualifications

CRM software
Management
English
Bachelor's degree
AI
Business
Leadership

Full job description

Summary

#LI-Hybrid

Are you ready to lead the customer excellence agenda for a country organization and help shape how Novartis engages with healthcare professionals, patients and payers? As Customer Excellence Head, you will provide strategic leadership for customer engagement excellence, launch readiness, omnichannel orchestration and content activation.
You will lead and develop a high-performing team, partner closely with Commercial, Value & Access, Medical Affairs and operational stakeholders, and ensure that customer engagement activities are executed with impact, quality, compliance and measurable business value.

About the Role

Job description

Key responsibilities

Lead the in-country Customer Excellence strategy and agenda, ensuring strong orchestration across customer engagement, omnichannel execution, content activation and launch readiness.
Build, lead and develop a high-performing Customer Excellence team, including coaching, capability building, performance management and succession planning.
Oversee omnichannel content activation and customer journey orchestration across customer relationship management, marketing automation and field engagement platforms.
Ensure launch readiness processes are planned and executed end-to-end, including launch readiness reviews, governance, milestone tracking and cross-functional alignment.
Drive implementation of customer engagement, patient experience and dynamic resource optimization frameworks across teams to improve execution quality and commercial impact.
Oversee meetings, congresses and events operations, including logistics, vendor management, budget ownership, compliance and performance tracking.
Enable data- and artificial intelligence-driven field force planning, channel optimization and resource allocation to enhance customer engagement effectiveness.
Ensure One Brand Plan milestones, marketing excellence standards and execution rhythms are delivered on time, with clear governance and key performance indicators.
Orchestrate patient and payer engagement frameworks across channels in partnership with Therapeutic Area, Medical Affairs, Value & Access, Communications and Patient Advocacy teams.
Partner with senior cross-functional stakeholders to improve customer engagement performance, strengthen operational excellence and ensure compliance with Novartis standards and local regulations.

Essential Requirements

University degree in bioscience, business or a related field; advanced degree in management or business is preferred.
8–12+ years of experience in customer excellence, commercial excellence, omnichannel engagement or related roles within pharmaceutical, healthcare or other regulated life sciences environments.
Prior people management experience, including direct team leadership, coaching, performance management, talent development and succession planning.
Strong experience with customer relationship management systems, marketing automation, content activation and omnichannel journey orchestration.
Proven track record in launch readiness, execution excellence and cross-functional governance.
Strong experience managing complex stakeholder groups across Commercial, Medical Affairs, Value & Access and operational teams.
Strong understanding of compliance, governance and regulatory requirements in pharmaceutical or regulated healthcare environments.
Fluent English; local language desirable.

Desirable Requirements

International or cross-market experience, preferably within a matrixed global organization.
Experience applying advanced analytics, artificial intelligence-enabled planning or dynamic resource optimization to improve field force and customer engagement effectiveness.

Benefits & Rewards

At Novartis, we’re committed to reimagining medicine together — and rewarding the people who make it happen.

Expected Annual Base Salary Range for role: 84,490.00 - 120,700.00 - 156,910.00 GBP Annual

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience, in accordance with the Novartis pay setting policy. Upon joining Novartis, base salary will be reviewed periodically.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. Further details will be provided during the application process.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering:
Novartis Life Handbook

Note: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable. A full overview of your compensation package, including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Primary location salary range

£84,490.00 - £156,910.00

Division

International

Business Unit

General Management

Location

United Kingdom

Site

London (The Westworks)

Company / Legal Entity

GB16 (FCRS = GB016) Novartis Pharmaceuticals UK Ltd.

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

patient access lead jobs in seer green, bkm

Customer Excellence Head

Rehab Services Lead

Global Value, Access & Government Affairs Lead

Admissions Administrator

Health Programme Lead for Families First Partnership Programme

Therapy Lead- Addictions

Head of Operations

Patient-Centered Outcomes Research (PCOR) Lead (UK)

Wellness Navigator

Advanced Mammographer

Field Excellence Lead

Lifecycle Project Manager

Lead, Sourcing & Supplier Relations

Estates Manager

Addictions Therapy Lead

Director Health Economics & Outcomes Research (HEOR)

Operations and Complaints Manager

Private Patients Pathway Co-ordinator

Sales Lead

Senior Director, Search & Evaluation Late TA Lead, Immunology

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